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Front Desk Representative

2 months ago

Scottsdale, Arizona, United States The Neiders Company Full time

{"h1": "Front Desk Agent", "p": "We are seeking a dedicated Front Desk Agent to deliver legendary customer service in a challenging yet vibrant location. As a key member of our team, you will be responsible for handling guest check-in and check-out procedures, managing reservations, and providing exceptional customer service.

Responsibilities:

* Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
* Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained.
* Handle cash transactions and always maintain a balanced cash drawer.
* Ensure all guest requests and inquiries are addressed promptly and effectively.
* Maintain a clean and organized front desk area, including stocking supplies and informational materials.

Requirements:

* Bilingual English - Spanish
* Previous experience in a customer service or hospitality role preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and organizational skills.
* Ability to multitask and prioritize tasks effectively in a fast-paced environment.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* Positive attitude and passion for delivering exceptional customer service, even in challenging circumstances.
* Valid Driver's License and reliable transportation

Benefits and Perks:

* Full suite of benefits, including Medical, Dental, Vision
* Matching 401K
* 15 days of PTO
* 8 Paid Floating Holiday (Veteran's Day OR Day After Thanksgiving)
* Housing discounts at TNC properties
* Perks & Rewards through Nectar & Gifted
* Employee Assistance Program
* Opportunity for Advancement
* Supplementary Discounts through MetLife

If you're ready to deliver exceptional customer service and make a positive impact in our challenging yet exciting location, we encourage you to apply for this role.", "lang_code": "en"}