Customer Service Specialist I
1 week ago
Customer Service Specialist I - Full Time
Wyndham Destinations Group
Mission Statement
At Wyndham Destinations, our goal is straightforward: to provide exceptional vacation experiences. With a culture rooted in care, creativity, and enjoyment, our teams assist families and friends in crafting unforgettable memories. As the largest vacation ownership entity globally and a part of Travel + Leisure Co., we are redefining the future of the travel sector.
Position Overview
The Customer Service Specialist is tasked with executing daily Front Desk operations. This role ensures that all guests receive prompt and courteous service, fostering a welcoming atmosphere throughout their stay with a proactive and positive demeanor. The Specialist will also undertake special projects and responsibilities as assigned.
Key Responsibilities
- Conduct daily Front Desk operations including guest check-in and check-out, managing phone inquiries, and completing shift checklists.
- Direct guest requests to the appropriate departments and respond to service inquiries with professionalism and efficiency.
- Perform light administrative tasks such as faxing, copying, and email correspondence.
- Welcome and register guests, establishing necessary credit and issuing keys accurately.
- Answer phone calls with proper etiquette and direct them as needed.
- Address guest requests and complaints, ensuring appropriate follow-up actions are taken.
- Provide information regarding the resort's amenities, services, policies, local attractions, dining options, and directions.
- Communicate with other departments as required through telephone and two-way radio.
- Complete check-out procedures, calculate bills, process payments, and provide change as necessary.
- Manage reservations for guests and respond to various inquiries related to their bookings.
- Balance cash receipts and perform a bucket check during shifts.
- Distribute mail and messages for guests and staff as needed.
- Post charges for services such as faxes, copies, or laundry, as well as charges from food and beverage outlets.
Inclusivity Commitment
Hospitality is central to our operations at Travel + Leisure Co., including our approach to our diverse community. Here, you will find a team that values inclusivity and respects individuals from all backgrounds.
We are an equal opportunity employer, and all applicants will be considered for employment without regard to any protected class. If you require reasonable accommodation to complete your application or any part of the recruitment process, please inform us accordingly.
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