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Customer Service Representative

2 months ago

Circle Pines, Minnesota, United States Clean Earth Holdings Full time

Job Summary

Clean Earth Holdings is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for managing and identifying customer needs, responding to a high volume of communication, and navigating multiple systems to take appropriate action for resolution.

Key Responsibilities

  • Manage and identify customer needs while responding to a high volume of communication via multiple channels.
  • Actively manage multiple customers assigned to the team, including communications and logistical activities.
  • Partner with sales teams to increase revenue growth of assigned account roster.
  • Coordinate with cross-functional teams to assign tasks to the correct departments.
  • Maintain thorough and updated customer records.
  • Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.
  • Responsible for all case management tied to the team's assigned accounts.
  • Conduct research and work cross-functionally to resolve or escalate problems.
  • Regularly review, analyze, and prepare reports on the status of customers' orders.
  • Conduct proactive calls to ensure ongoing communication with existing customers.
  • Regular contact with all levels of interdepartmental personnel.

Requirements

  • Bachelor's degree or High School diploma/GED coupled with 2+ years of experience in customer service role.
  • Experience with Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
  • Strong level of customer service acumen.
  • Experience using a CRM system or web-based programs, proprietary online applications.
  • Highly developed verbal and written communication skills in English.
  • Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications

  • Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
  • Knowledge of Salesforce, Ariba, or Oracle systems.
  • Experience administering and reviewing service contracts.
  • Ability to lead account-specific projects.
  • Bachelor's degree in chemistry, environmental studies, or biology.