Customer Service Manager

7 days ago


Circle Pines, Minnesota, United States Clean Harbors Full time

About the Role:

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Clean Harbors. As a key member of our branch team, you will be responsible for leading a team of Sales and Service Representatives, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:

  • Lead and manage a team of Sales and Service Representatives to achieve sales targets and provide exceptional customer service.
  • Develop and implement sales strategies to increase new sales and improve customer satisfaction.
  • Conduct regular coaching and training sessions to enhance the skills and knowledge of Sales Representatives.
  • Collaborate with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Ensure compliance with all safety policies and procedures, and promote a safe working environment.
  • Manage the flow of service requests to ensure timely and efficient delivery of services.
  • Perform duties of a Service Representative when necessary.

Requirements:

  • High school diploma or equivalent required.
  • 5+ years of relevant experience in customer service or sales.
  • 2+ years of leadership experience.
  • Ability to travel overnight (up to 30%).
  • Must have the ability to obtain and retain a Class B commercial drivers license with Hazmat endorsements.
  • Intermediate or greater Microsoft Office skills.

About Clean Harbors:

Clean Harbors is a leading provider of environmental, energy, and industrial services. We are committed to excellence and have a strong sense of tradition. Our business model revolves around keeping North America green, and we generate over $1.2 billion in annual revenue. We collect over 200 million gallons of used motor oil each year and have the largest re-refinery capacity in North America.



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