AV Support Specialist

1 month ago

Austin, Texas, United States The HT Group Full time
Job Title: AV & Technology Support Specialist

Job Summary:

The AV & Technology Support Specialist will provide expert support and management of the organization's AV systems and related technology. This role will focus on maintaining and troubleshooting audio/visual equipment, ensuring seamless operation of AV systems, PCs, and other technology across multiple locations.

Key Responsibilities:

  • Assist the IT director and Senior AV Engineer to plan and execute AV and technology-related projects, ensuring timely completion and optimal performance
  • Install, maintain and troubleshoot audio/visual systems, ensuring high-quality performance across all locations
  • Provide hands-on support for AV equipment, PCs, and networked systems, including resolving issues with hardware, software, and peripheral devices
  • Assess new AV technologies, define integration needs, and recommend improvements to enhance system functionality and user experience
  • Troubleshoot and resolve technical issues, including hardware/software problems, network problems, audio/visual issues, telecommunications, and home automation
  • Regularly update and upgrade AV systems and related technology to maintain peak performance and meet evolving organizational needs
  • Respond promptly to technical support requests, tracking and resolving issues to ensure a smooth AV and technology experience for all users
  • Handle multimedia tasks, including setting up and managing AV equipment for presentations, meetings, and special events
  • Develop and follow consistent schedules for AV system maintenance, ensuring reliability and minimizing downtime
  • Be available for on-call support, including occasional weekend work and travel to various locations as needed
  • Adhere to all OSHA safety regulations

Requirements:

  • High School diploma required; some college/degree preferred; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
  • Minimum 3 years of experience in audio/visual technology support
  • Strong expertise in AV systems, networking, wiring, and infrastructure, with hands-on experience in system installation and maintenance
  • Proficient in Microsoft operating systems, Microsoft Office, and relevant AV and networking applications
  • Demonstrated ability to troubleshoot and resolve complex technical issues involving AV systems and technology
  • Exceptional interpersonal and communication skills with a positive attitude and a strong commitment to delivering excellent customer service
  • Ability to manage multiple projects, prioritize tasks, and meet deadlines independently
  • Keen attention to detail, with a focus on quality, accuracy, and continuous improvement
  • Ability to maintain confidentiality and professionalism
  • Possess a valid driver's license with a good driving record

What We Offer:

  • Fun, team-oriented environment
  • Competitive salary and performance-based bonus program
  • 100% employer-paid medical, dental, and vision insurance for employees and their dependents
  • 401(k) + match
  • Generous vacation and personal time off allowance
  • Charitable donation matching program
  • Training and development opportunities
  • Programs and activities to encourage a balanced lifestyle

Equal Opportunity Employer:

The HT Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to age, race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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