Service Field Engineer

4 weeks ago


Austin, Texas, United States Ford Audio-Video Systems Full time
Job Overview

Welcome to Ford AV, where cutting-edge integration of audio, video, and lighting technology forms the cornerstone of extraordinary experiences. As a Service Field Engineer, you will play a crucial role in maintaining, diagnosing, and repairing A/V systems for our clients. This opportunity is a chance to channel your technical skills and creativity onto a platform where innovation and passion harmonize seamlessly.

Key Responsibilities:

  • Consult with clients to understand their A/V system needs and provide expert solutions
  • Diagnose and repair A/V systems using hand tools and diagnostic equipment
  • Collaborate with the Customer Care Dispatch team to ensure timely and efficient service
  • Provide quality customer service to diverse clientele

Requirements:

  • Proven ability to diagnose and troubleshoot A/V or technology systems
  • Programming experience with Crestron/AMX
  • Prior experience installing/repairing commercial A/V (sound, video, lighting, projection systems)
  • Experience processing work orders/Service tickets
  • Ability to communicate technical issues and resolution plans clearly both verbally and written

What We Offer:

  • Ongoing industry training and professional development
  • Competitive compensation and benefits package
  • Advancement opportunities within the company

About Ford AV:

Ford AV is a leading audiovisual solutions integrator with over 50 years of experience. We design, install, and service professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems for top enterprise brands. Our team is dedicated to delivering exceptional service and innovative solutions to our clients.



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