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Spa Revenue Manager

1 month ago

West Palm Beach, Florida, United States Amrit Ocean Resort & Residences Full time
Job Title: Spa Reservations Agent

Amrit Ocean Resort & Residences is seeking a highly skilled Spa Reservations Agent to join our team. As a key member of our spa team, you will be responsible for maximizing spa revenue through effective management of spa inventory.

Key Responsibilities:
  • Maximize room revenue and occupancy by reviewing status daily.
  • Monitor selling status of house daily, including flash reports and allowances.
  • Attend daily and weekly Revenue Strategy meetings.
  • Follow the Revenue Strategy program according to SOP.
  • Review arrivals report and daily flash report to ensure accuracy.
  • Be completely competent in all PMS functions used by Reservations.
  • Monitor competitors for occupancy and rate, and recommend changes based on findings.
  • Be knowledgeable on property information and ensure staff is trained to communicate hotel information to callers.
  • Comply with hotel policies on billing, routing, master accounts, A/R accounts, and PM accounts.
  • Ensure timely processing of travel agent checks.
  • Control suite inventory.
  • Maintain rate integrity program.
  • Make weekly test calls according to hotel standards.
  • Ensure that Forecast is completed on a timely basis, according to SOP's.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Assist in preparation of monthly revenue and occupancy forecasting.
  • Know the hotels rate quoting standards.
  • Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines, and productivity requirements.
  • Process/correct daily payroll sheets.
  • Follow and enforce all hotel credit policies.
  • Understand and follow Revenue Strategy restrictions.
  • Be familiar with all corporate sponsored programs, such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each.
  • Update group information daily. Maintain and be familiar with future group blocks.
  • Communicate availability/close outs to wholesalers.
  • Monitor all V.I.P.'s, special guests, and requests.
  • Maintain required pars of all Reservations and stationary supplies.
  • Review Reservations log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
Requirements:
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.