Pro Shop Customer Service Associate

2 weeks ago


San Leandro, California, United States American Golf Full time

Position Overview

About American Golf

American Golf stands as a premier entity in the golf sector, recognized for its forward-thinking strategies in golf course administration. With a legacy spanning over five decades, American Golf has cemented its reputation as a leader in enhancing golfing experiences throughout the United States.

Role Responsibilities

Objective:

The Golf Shop Assistant plays a crucial role in delivering outstanding service to both members and visitors, significantly contributing to the operational success of the Pro Shop and ensuring efficient tracking of golf activities.

Key Duties:

  • Facilitate the check-in process for members and guests utilizing the Point of Sale system for transactions, including purchases and reservations
  • Implement demand management techniques for optimal scheduling of tee times
  • Uphold the pro shop's ambiance, address service challenges proficiently, and assist in team management as required
  • Promote all initiatives and programs as directed by the management team
  • Perform additional tasks as assigned

Required Qualifications:

  • Fundamental math and communication abilities
  • Prior experience in customer service and cash handling

Educational Background:

  • Completion of high school diploma or GED

Skills and Competencies:

  • Adaptability, effective verbal and written communication, customer service orientation, teamwork, and operational efficiency

Work Environment:

  • Flexible work hours including evenings, weekends, and holidays
  • Physical demands may include standing, walking, lifting items, and specific visual capabilities

Compensation:

$19.50 per hour

American Golf Corporation is dedicated to fostering equal employment opportunities for all individuals.


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