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Client Relationship Manager
1 month ago
The Account Specialist is responsible for fostering and maintaining strong relationships with clients to ensure their satisfaction, retention, and growth. This involves acting as the primary point of contact between the company and its clients, understanding their needs, and delivering high-quality service.
- Serve as the main contact for assigned clients, building trust and rapport.
- Understand client goals, challenges, and industry trends to provide tailored solutions.
- Regularly communicate with clients to update them on progress, gather feedback, and address concerns.
- Identify opportunities to upsell or cross-sell additional products or services to existing clients.
- Develop and implement strategies to expand the scope of services provided to clients.
- Collaborate with other departments to ensure a seamless client experience.
- Communicate client needs and feedback to internal teams to drive continuous improvement.
The Account Specialist will work closely with Quality, R&D, and Purchasing to manage inventory levels, ensuring optimal stock availability and turnover for customer-supplied materials. This involves implementing inventory control processes to minimize stockouts, overstock situations, and obsolescence.
- Work with Quality, R&D, and Purchasing to review the setup of components, labels, and customer packaging requirements.
- Monitor and manage inventory levels, ensuring optimal stock availability and turnover for customer-supplied materials.
- Implement inventory control processes to minimize stockouts, overstock situations, and obsolescence for customer-supplied materials.
3-5 years of experience in account management, client services, or a related role. The ideal candidate will have a strong understanding of the industry, excellent communication and negotiation skills, and the ability to manage multiple clients and projects simultaneously.