Help Desk Specialist

1 month ago


Knoxville, Tennessee, United States Flux Talent Full time
Job Summary

Flux Talent is seeking a skilled Information Technology Engineer (ITE) to serve as the primary point of contact for customers seeking technical assistance. The successful candidate will be responsible for remote and onsite troubleshooting and resolution across a wide range of technologies, including networking, cloud, active directory, email, wireless, and end-user devices.

Key Responsibilities:

• Provide exceptional customer service and communication skills to effectively address customer concerns

• Troubleshoot and resolve technical issues in a timely and efficient manner

• Collaborate with internal teams to achieve shared goals and objectives

• Stay up-to-date with the latest technologies and industry trends to provide expert-level support

• Administer and troubleshoot Active Directory, Microsoft 365 tenants, and basic networking

• Possess a strong understanding of Windows and Mac OS operating systems

Requirements:

• 2+ years of experience in a technical support role

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong attention to detail and ability to work independently

• Certification in a relevant technical field (e.g. CompTIA A+, Cisco CCNA)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment



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