Senior Digital Banking Specialist

4 weeks ago


Knoxville, Tennessee, United States First Horizon Bank Full time
Job Title: Senior Digital Banking Specialist

At First Horizon Bank, we are seeking a highly skilled Senior Digital Banking Specialist to join our team. As a Senior Digital Banking Specialist, you will be responsible for providing technical support and solutions to our clients, ensuring that they receive the best possible experience with our digital banking products and services.

Key Responsibilities:

  • Provide technical support and solutions to clients via phone, email, and in-person
  • Assist clients with digital banking products and services, including online banking, mobile banking, and bill pay
  • Identify and resolve technical issues related to digital banking products and services
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and implement process improvements to enhance client experience

Requirements:

  • High school diploma or equivalent required; BA/BS degree or equivalent preferred
  • 2-3 years of experience in bank product service/operations
  • 1-2 years of experience with Help Desk or equivalent technical support role
  • Experience with online banking products and mobile devices

About Us:

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Benefits:

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match

Equal Opportunity Employer:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.



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