Computer User Support Specialist

3 weeks ago


Knoxville, Tennessee, United States Hyperion Biotechnology Full time

Job Title: Computer User Support Specialist

Job Summary:

Hyperion Biotechnology is seeking a skilled Computer User Support Specialist to provide immediate help desk support to users in the US Army's Training and Doctrine Command (TRADOC) Accession Information Environment Support Services (AIESS) program.

Responsibilities:

  • Respond to end-user requests for support to resolve basic computer, applications, system, device, access, or performance issues.
  • Utilize product information or solution database to research, troubleshoot, and deliver solutions.
  • Advise users on methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
  • Document incidents using help desk systems or tools.
  • Escalate problems to appropriate levels or teams to achieve issue resolution.

Requirements:

  • Minimum of an Associate's degree or equivalent in engineering, computer science, information systems, or related field.
  • Experience in Army Accession Information Environment desired.
  • Experience with Salesforce preferred.
  • Available for off-hour and weekend shifts as needed.
  • Must be a U.S. citizen.
  • Must be able to pass a government background check.

Equal Opportunity Employer: Hyperion Biotechnology is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.



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