Collections Specialist

1 month ago


Knoxville, Tennessee, United States OneMain Financial Full time
Job Summary

We are seeking a highly skilled and motivated Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in working with our customers to provide consultative solutions for repayment of loans and improving their financial outlook.

Key Responsibilities
  • Assist customers with all financial servicing needs through both inbound and outbound contact, listening to their specific situations and helping determine how they can best utilize company products and services.
  • Work cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures, including compliance with FDCPA and state regulations.
  • Maintain and note all appropriate information and documentation on customer and account status.
  • Collaborate both in person and virtually, using available technology to connect with other internal teams.
Requirements
  • High School Diploma or GED.
  • Proficiency in utilizing multiple tools/systems simultaneously.
  • Skilled at achieving and exceeding goals.
  • Preferred: Experience working in customer service, collections, or call center environments.
What We Offer

At OneMain Financial, we are committed to providing our employees with a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and more.

We are an Equal Employment Opportunity (EEO) employer and welcome qualified applicants from diverse backgrounds. If you are a motivated and customer-focused individual who is passionate about helping others achieve their financial goals, we encourage you to apply for this exciting opportunity.



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