Patient Access Representative 1

10 hours ago


Coral Gables, Florida, United States University of Miami Full time
Job Summary

We are seeking a highly skilled Patient Access Representative 1 to join our team at the University of Miami. As a key member of our Patient Access department, you will be responsible for providing exceptional patient service and ensuring a smooth registration process for our patients.

Key Responsibilities
  • Serve as a patient advocate and service ambassador, providing a favorable first impression and proactive attention to internal and external customers.
  • Perform all on-site patient access registration related functions promptly, without compromising patient safety, quality, service levels, and reimbursement.
  • Comply with all established UHealth policies and procedures related to Patient Access and State/Federal regulations.
  • Identify and collect patient's self-pay responsibility, including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances.
  • Perform other duties as assigned based on departmental needs.
Requirements
  • High School Diploma required; Bachelor's degree preferred.
  • One (1) year of customer service experience required; experience in a healthcare related setting preferred.
  • Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
What We Offer

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional patient care and service.

Patient safety is a top priority, and as a result, we require all employees who provide ongoing services to patients to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.



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