Systems Solutions Specialist

Role Overview

The Systems Solutions Specialist is adept in all facets of design, evaluation, execution, and support of systems, software, or other technological solutions. This role serves as the project leader for all designated initiatives.

Key Responsibilities

Accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

• Engage actively in the upkeep, surveillance, reporting, and support of operating systems, applications, and services.
• Conduct routine problem analysis and resolution design for systems and applications.
• Diagnose issues with computer systems, including hardware and software troubleshooting, communication, network, and peripheral equipment problems; implement repairs and corrections as necessary in line with service level agreement (SLA) guidelines.
• Direct the design, planning, installation, and support efforts for computer systems, network hardware, software applications, and peripherals.
• Oversee the formulation and execution of policies and procedures to ensure system provisioning and maintenance align with organizational objectives, industry best practices, and regulatory standards.
• Collaborate with the Business System Architecture (BSA) team to bolster the IT role/functions in project/program planning.
• Support IT initiatives through active participation in the planning and organization of projects (both internal and customer-facing).
• Exercise independent judgment in the planning, scheduling, organizing, controlling, and monitoring of IT projects.
• Install patches and upgrades to server hardware, firmware, and/or software on production platforms.
• Utilize Help Desk ticketing systems for incident and problem management, ensuring effective customer interaction and follow-up.
• Create and maintain System Configuration documentation following industry best practices to meet customer objectives while safeguarding data and infrastructure integrity.
• Maintain reports regarding system downtime, preventative maintenance plans, and disaster recovery strategies.
• Participate in task and role planning for System Administrator II and System Administrator I personnel.
• Contribute actively to the Cross-Training initiative for Tier III Platforms.
• Conduct and validate routine system backups and restores.
• Assist in managing Active Directory, Group Policies, Users, and Computers.
• Prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.
• Communicate effectively with end-users, management, and other systems departments.
• Engage in capacity planning and the development of long-term strategic goals for systems and software in collaboration with end-users and department management.
• Be available for on-call production system support.
• Provide continuous monitoring of network and storage performance, delivering Tier 2 & 3 support for a global network infrastructure.

Qualifications and Educational Background

• Bachelor's degree in a computer-related field with 7+ years of experience in network and operating systems, or an Associate's degree with 6 years of experience in network and operating system design, testing, and maintenance, or equivalent experience.
• Experience in managing and implementing server/client systems with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.).
• Experience with Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Experience with Office 365 (Exchange Online, Teams, SharePoint Online, InTune, Conditional Access Policies, etc.), Microsoft SQL (2008/2012/2014/2016), Microsoft IIS, and Linux support (RHEL, CentOS, Ubuntu).
• Experience with Mail Security Gateways (IronPort, ProofPoint, etc.).
• Prior experience supporting an Enterprise Backup Solution.
• Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.).
• Experience with virtualization technologies (VMware vCenter/ESXi, VMware Horizon) including VM Deployment, Monitoring, Configuration, Setup, and Expansion.
• Experience with Microsoft System Center Configuration Manager (SCCM) and Windows Server Update Services (WSUS) for endpoint management/reporting.
• Experience supporting Cisco UCS Blade infrastructure.
• Knowledge of TCP/IP networking and related services (i.e., DNS, SMTP, DHCP, Load-Balancers, etc.).
• Self-motivated with the ability to work collaboratively in a team environment.
• Strong troubleshooting skills, capable of identifying root causes and resolving systemic issues.
• Ability to manage multiple tasks while effectively prioritizing critical issues.
• Proficient in creating, documenting, and adhering to processes and procedures.
• Eligibility for DoD Personal Security Clearance is required.
• Possession of one or more certifications such as VMware Certified Professional (VCP), CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) is preferred.

Preferred Skills

• Experience with SAN, NAS, Virtual Storage, and Backup technologies (Nimble, Veeam, vSAN, and/or DataDomain).
• Administration experience with Microsoft Enterprise CA Cert Requests/Monitoring.
• Administration experience with Microsoft Active Directory Federation Services (ADFS).
• Administration experience managing Microsoft File Server (DFS-R/DFS-N, ABE) File Share Requests, Recovery, and Permission Management.
• Familiarity with Information Assurance programs is advantageous.
• Proficiency in Microsoft PowerShell Scripting for Server/Platform management.
• Possession of additional certifications such as VMware Certified Advanced Professional (VCAP), Cisco Certified Network Professional (CCNP), or CISSP is a plus.

Security Responsibilities

Compliance with all company security and data protection policies and procedures is mandatory. The incumbent is responsible for proper marking and handling of all information and materials. Confidential information must not be disclosed to unauthorized personnel or outside the company without management approval. All government and proprietary information will be accessed and stored electronically on company-provided resources.

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

• Regularly required to sit, talk, or hear in person and by telephone; use hands to operate computers or standard office equipment; and reach with hands and arms.
• Frequently required to walk and stand, and occasionally lift up to 50 pounds.
• Duties performed in an office environment and manufacturing facility.
• Must be available to work overtime and on various shifts as required.
• On-call availability is necessary for problem resolution.

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an EOE/AA employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Employment Opportunity

At CAE, everyone is encouraged to contribute to our success. We embrace diversity and inclusivity in our workforce.