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Virtual Client Care Representative

2 months ago

Tallahassee, United States SMI USA Full time

Remote Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO001973

Position Overview

As a vital member of SMI USA, the Customer Service Representative plays a crucial role in delivering exceptional support to our clients. This position is designed for individuals who are dedicated, innovative, and eager to contribute to a family-oriented environment.

About SMI USA

SMI USA is a leader in providing advanced technological solutions within the human services sector. Celebrating over 50 years of excellence, we pride ourselves on our commitment to our employees and clients, fostering a culture of teamwork, empowerment, and work-life balance.

Key Responsibilities

  • Respond to customer inquiries and service requests in accordance with established protocols.
  • Document all interactions and ensure compliance with operational standards.
  • Process correspondence and update systems as required.
  • Assist clients with inquiries related to child support and payment processing.

Required Knowledge and Skills

  • Understanding of customer service best practices and conflict resolution techniques.
  • Familiarity with child support policies and payment processing procedures.
  • Proficient in modern office practices and technology.

Qualifications

Applicants should possess a high school diploma or equivalent, along with at least one year of relevant experience in customer service or a related field. Proficiency in data entry and familiarity with Microsoft Office applications are essential.

Work Environment

This is a full-time remote position requiring availability during specified hours. Candidates must have a private workspace and a reliable high-speed internet connection.

Compensation and Benefits

We offer competitive pay rates, including opportunities for incentive pay for bilingual candidates, as well as bi-annual bonuses for qualifying representatives. Additional perks include health club reimbursements, career advancement opportunities, and a supportive virtual work environment.

Equal Opportunity Employer

SMI USA is committed to diversity and inclusion in the workplace. We are a drug-free workplace and encourage all qualified candidates to apply.