Guest Service Agent
1 week ago
Benchmark Costa d'Este Beach Resort & Spa is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Guest Interactions: Welcome and check-in guests, collect necessary information, and explain hotel policies and procedures in a professional manner.
- Front Desk Operations: Ensure proper payment methods are collected, record special requests, and promote hotel programs.
- Team Collaboration: Interact with resort staff, assist other departments with necessary information, and engage with guests upon check-out to ensure satisfaction and recovery efforts.
- Reservations Support: Assist the reservations department with taking guest reservations during downtime or when the department is closed.
- Excellent Communication Skills: Possess excellent written and verbal skills, with the ability to type accurately (at least 45 words per minute).
- Customer Service Experience: At least one year of experience in a customer service role with high guest interaction, preferably in the hospitality industry.
- Technical Skills: Computer literate, with experience with the Maestro system a plus.
- Availability: Must be available to work various shifts, including weekends and holidays.
- Competitive Compensation: Actual compensation packages are based on a wide array of factors unique to each candidate.
- Benefits: Free meal, company match paid 401-k, company hotel discounts, and more.
Benchmark Hospitality is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to making a positive impact on our guests and the community.
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Guest Services Ambassador
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Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full timeUnlock Your Potential as a Guest Services AgentBenchmark Costa d' Este Beach Resort & Spa is seeking a highly motivated and engaging Guest Services Agent to join our team. As a key member of our hospitality team, you will be responsible for creating a memorable first impression for our guests and providing exceptional customer service throughout their...
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Guest Service Representative
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Guest Services Representative
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