Customer Service Representative

2 weeks ago


Southfield, Michigan, United States Zeal Credit Union Full time
Job Description

At Zeal Credit Union, we're seeking a highly skilled and compassionate Member Service Representative to join our team. As a key member of our operations, you'll be responsible for delivering exceptional customer service, resolving member inquiries, and providing personalized support to help our members achieve their financial goals.

Key Responsibilities:

  • Provide top-notch customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist members with their day-to-day transactions, including account openings, loan applications, and other financial services.
  • Develop and maintain strong relationships with members, understanding their unique financial needs and providing tailored solutions.
  • Work collaboratively with other team members to ensure seamless operations and achieve business objectives.
  • Stay up-to-date on credit union policies, procedures, and products to provide accurate information and recommendations to members.

Requirements:

  • Minimum 6 months of customer service experience, preferably in a financial services setting.
  • Excellent communication and problem-solving skills, with a passion for helping others.
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for professional growth and development, with training and support to help you succeed in your role.
  • A dynamic and supportive work environment, with a team-oriented culture that values collaboration and teamwork.

Zeal Credit Union is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our members.



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