Customer Engagement Specialist

1 week ago


Honolulu, Hawaii, United States Mana Full time

Position: Retail Sales Representative / E-commerce Support

Location: Honolulu, Hawaii | Seasonal Role

Role Overview:

The Retail Sales Representative / E-commerce Support plays a vital role in connecting products with customers while managing inventory and supporting online sales operations.

In this position, you will be responsible for promoting and selling products from various Mana Up companies at our retail location, while also handling essential tasks related to inventory and e-commerce.

Key Responsibilities:

  • Welcome customers and address inquiries, enhancing their shopping experience with exceptional service.
  • Possess comprehensive knowledge of Mana Up and featured brands to effectively assist customers.
  • Utilize cash registers and the Shopify POS system to manage transactions and maintain accurate financial records.
  • Meet and exceed sales targets.
  • Guide customers to find products within the store.
  • Drive in-store sales through superior product knowledge.
  • Maintain a tidy and organized sales floor and stockroom.
  • Introduce customers to promotions and special product offerings.
  • Encourage additional purchases through cross-selling techniques.
  • Process e-commerce orders with precision and efficiency.
  • Oversee inventory management within a retail environment.
  • Adhere to inventory protocols and procedures.
  • Assist in receiving and organizing stock deliveries.
  • Contribute to the company's profitability through effective inventory control.
  • Prepare and assemble gift sets as needed.
  • Communicate any concerns regarding product availability.

Qualifications:

  • Maintain a positive demeanor and prioritize customer satisfaction in a dynamic environment.
  • Previous retail sales experience is preferred.
  • Familiarity with inventory management, merchandising, and e-commerce practices.
  • Proficient in MS Office and Google Applications.
  • Strong interpersonal and communication skills.
  • Ability to solve problems effectively.
  • Willingness to work flexible shifts.
  • Excellent organizational skills and attention to detail.
  • Physical capability to stand and walk for extended periods.
  • Ability to lift up to 40 lbs.
  • Proficiency in Native Hawaiian, Japanese, Chinese, and/or Korean is advantageous.

About Mana Up:

Mana Up is dedicated to fostering the growth of Hawaii's next generation of product companies, aiming for substantial annual revenues. Our accelerator program supports local entrepreneurs in scaling their businesses. We collaborate with various partners to promote local makers and artisans, showcasing their unique stories and high-quality products.



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