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Team Lead for Customer Engagement

2 months ago

Honolulu, Hawaii, United States Honolulu Cookie Company Full time
Shift Supervisor

OVERVIEW: The Shift Supervisor plays a pivotal role in delivering outstanding customer service, fostering product expertise, and providing sales assistance to both team members and customers, all while adhering to the standards set by the company. This position is focused on achieving objectives related to service excellence, branding, sales performance, productivity, and inventory oversight.

KEY RESPONSIBILITIES:

  • Encourage collaboration and teamwork among staff members
  • Consistently surpass company performance targets
  • Deliver exceptional customer service and meet sales goals
  • Enhance the customer journey through in-depth product knowledge
  • Assist customers in selecting products on the sales floor
  • Adhere to cash handling and register protocols
  • Identify and promote additional sales opportunities
  • Support inventory management processes
  • Uphold safety and security protocols
  • Ensure compliance with brand image and cleanliness standards
  • Engage in company training initiatives
  • Perform other assigned duties as necessary

QUALIFICATIONS:

  • High school diploma or equivalent is required
  • Preferred experience of 6 months to 1 year in retail or hospitality sales
  • Experience in the service industry is advantageous

ESSENTIAL SKILLS:

  • Exhibit a positive representation of the company brand
  • Strong verbal communication abilities
  • Ability to understand and interpret documents and reports
  • Excellent customer interaction skills
  • Basic mathematical proficiency
  • Competent in operating a 10-key calculator
  • Accurate in handling monetary transactions

PHYSICAL DEMANDS:

  • Ability to stand, sit, and walk throughout the duration of the shift
  • Capability to lift items weighing up to 25 lbs