Customer Experience Specialist

7 days ago


Madison, Wisconsin, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a highly motivated and skilled Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with customers.

Responsibilities
  • Work closely with customers to understand their needs and preferences
  • Provide accurate pricing, inventory, and delivery information
  • Greet guests in our retail showroom and develop lasting customer relationships
  • Prepare job quotations and submittals
  • Assist customers in selecting products that meet their needs
  • Continuously improve sales skills and product knowledge to promote a professional image
Requirements
  • Prior sales experience in plumbing fixtures, lighting, and/or cabinetry preferred
  • Problem-solving, leadership, listening, and interpersonal skills
  • Organizational and time management skills
  • The ability to deal with a vast array of customers with varying levels of product knowledge
  • Understand the basics of design and interior decorating
  • Able to engage in a consultative sales approach to recommend solutions for customers
What We Offer
  • A competitive salary range of $60,000 - $90,000 annually
  • A comprehensive benefits package, including medical, dental, vision, retirement savings, and paid leave
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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