Unlock Your Potential as a Customer Experience Specialist

1 week ago


Madison, Wisconsin, United States Hertz Full time
Job Summary

We are seeking an experienced Customer Experience Specialist to join our team. This is a full-time position with a competitive hourly rate of $18.00.

About the Role

The Customer Experience Specialist will provide exceptional customer service, ensuring a positive experience for all guests. This involves resolving issues promptly and efficiently, while also maintaining a high level of hospitality and professionalism.

As the primary Net Promoter Score (NPS) liaison, you will be responsible for analyzing NPS results, identifying areas for improvement, and implementing plans to enhance guest satisfaction.

You will work closely with employees to understand their needs, providing guidance, feedback, and coaching to ensure they are equipped to deliver excellent customer service.

Requirements
  • 3+ years of demonstrated experience in customer service, operations, and sales.
  • Excellent customer service skills, with the ability to resolve issues effectively.
  • Strong oral and written communication skills, with the ability to communicate complex information clearly.
  • Excellent relationship building and leadership skills, with the ability to motivate and inspire employees.
  • Excellent problem-solving and decision-making skills, with the ability to analyze data and make informed decisions.
Benefits
  • A highly competitive hourly rate of $18.00.
  • Up to 40% off the base rate of any standard Hertz rental car.
  • A comprehensive medical, dental, and vision plan.
  • A retirement program, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • An employee assistance program for employees and family members.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
  • Perks and discounts, such as theme park tickets and gym membership discounts.


  • Madison, Wisconsin, United States Domino's Pizza LLC Full time

    Unlock Your Potential as a Domino's Team MemberDominos Pizza LLC invites you to become a part of a dynamic team as a Team Member - Customer Experience Specialist. With a competitive base salary of $42,000 and opportunities for growth, we're seeking a talented individual who shares our commitment to excellence and dedication to customers. This role offers a...


  • Madison, Wisconsin, United States Orangetheory Full time

    At Orangetheory, we are committed to delivering an exceptional customer experience and are seeking a Customer Experience Specialist to join our team.This is an exciting opportunity for someone who is passionate about sales, marketing, and customer service.The successful candidate will be responsible for greeting and welcoming members, providing front desk...


  • Madison, Wisconsin, United States Planet Fitness Monona Full time

    About the OpportunityWe are looking for a Customer Experience Specialist to join our team at Planet Fitness Monona. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive member experience.Key Responsibilities:Create a positive member experience by providing exceptional customer service.Greet...


  • Madison, Wisconsin, United States Hertz Full time

    About the RoleWe are seeking a Customer Experience Specialist to provide exceptional customer service and drive satisfaction for our clients. This role involves first contact resolution, resolving customer issues promptly, and fostering a culture of empowerment among employees.


  • Madison, Wisconsin, United States Symmetry Financial Group - Gary Uyemura Full time

    Empowering Ambitious IndividualsSymmetry Financial Group - Gary Uyemura offers an unparalleled opportunity for motivated professionals to excel in the life insurance industry.This commission-based sales position boasts uncapped income potential, with daily pay and multiple revenue streams. As a representative of Symmetry Financial Group, you will have the...


  • Madison, Wisconsin, United States Staples Full time

    Company Overview:Staples is a leading provider of office supplies and services, dedicated to helping businesses and individuals succeed. Our mission is to empower customers to unlock their potential by providing innovative products and solutions.About the Role:We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team...


  • Madison, Wisconsin, United States Family Dollar Full time

    About the RoleWe are looking for a Customer Experience Specialist to provide top-notch customer service and create a positive shopping experience for our customers.Responsibilities:Assist customers with their queries and help them find products that meet their needs.Process transactions accurately and efficiently.Ensure the store is well-maintained and meets...


  • Madison, Wisconsin, United States Daniel Piazza Agency - American Family Insurance Full time

    About the RoleAs a Customer Experience Advocate at Daniel Piazza Agency - American Family Insurance, you will be responsible for providing exceptional customer service experiences that exceed our customers' expectations. Your primary goal will be to build strong relationships with potential and existing customers, identify opportunities to cross-sell, and...


  • Madison, Wisconsin, United States Lotus Sales Full time

    About the RoleThis internship at Lotus Sales is designed to challenge and push you beyond your comfort zone, enabling you to emerge stronger and more confident than ever before.CompensationThe estimated salary for this 3-month program is between $7,000 - $20,000, depending on performance.Job DescriptionAs a sales professional, you will be responsible for...


  • Madison, Wisconsin, United States Hiebing Full time

    Unlock Your Potential as a Digital Marketing Automation SpecialistWe're seeking a skilled Email Marketing Strategist to join our team at Hiebing. This exciting opportunity will enable you to leverage your expertise in building customer relationships through inbound marketing, specifically email marketing, marketing automation, and lead generation.


  • Madison, Wisconsin, United States Bob's Discount Furniture Full time

    Company OverviewBob's Discount Furniture is a leading retailer of home furnishings, committed to providing exceptional customer experiences.Job DescriptionWe are seeking a talented Guest Experience Sales Specialist to join our team. As a key member of our sales team, you will be responsible for delivering world-class customer service, building strong...


  • Madison, Wisconsin, United States Dave & Buster Full time

    Role OverviewWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring a clean and welcoming environment, and supporting the bartending, cocktail, and wait staff teams.Key Responsibilities:Maintain area cleanliness and...


  • Madison, Wisconsin, United States Bob's Discount Furniture Full time

    Become a part of our dynamic team at Bob's Discount Furniture and take your career to the next level as a Guest Experience Sales Specialist! In this exciting role, you'll have the opportunity to:Create long-lasting relationships with our valued customersHelp customers find the perfect furniture pieces to match their unique style and preferencesCollaborate...


  • Madison, Wisconsin, United States Symmetry Financial Group - Gary Uyemura Full time

    Unleash Your Full Potential in Life Insurance SalesBecome a top-performing agent with Symmetry Financial Group - Gary Uyemura, where your earning capacity knows no limits. Our innovative business model ensures you work with genuine leads, eliminating the need for cold calling.This is a dynamic sales position offering daily pay and multiple revenue streams....


  • Madison, Wisconsin, United States The Hertz Corporation Full time

    About the RoleThe Hertz Corporation is seeking a Customer Service Experience Specialist to provide exceptional customer service and drive customer satisfaction. In this role, you will be responsible for first contact resolution, handling customer issues, and improving the overall customer experience.ResponsibilitiesProvide above-and-beyond customer service...


  • Madison, Wisconsin, United States HomeTeam4U Full time

    Compensation Package: $100,000+, including commission-based income and benefits. At HomeTeam4U, we're committed to empowering our agents with the tools and support needed to thrive in the South Central Wisconsin real estate market.Job DutiesAs a licensed real estate agent, you'll be responsible for building strong relationships with clients, listing agents,...


  • Madison, Wisconsin, United States Lyft Full time

    BenefitsLyft drivers enjoy various benefits, including:Cash out instantly with Express PayFlexible scheduling to suit your needsOpportunity to increase income with experienceAdditionally, being a Lyft driver allows you to support your community and contribute to the local economy.You will need to own an iPhone or Android smartphone to use the Lyft app.

  • Support Specialist

    7 days ago


    Madison, Wisconsin, United States Sevita Careers Full time

    Unlock Your Potential as a Support SpecialistAt Sevita Careers, we empower individuals with intellectual and developmental disabilities to thrive in their communities.As a Support Specialist, you will play a vital role in helping our participants achieve their goals and live fulfilling lives. You will support them with daily tasks, such as personal hygiene...


  • Madison, Wisconsin, United States Envista Holdings Corporation Full time

    **Job Summary:**We are seeking a talented and customer-centric individual to join our team as a Customer Care Representative. In this role, you will be responsible for handling customer inquiries and resolving issues through phone and email interactions.The successful candidate will possess strong communication skills, be able to multitask effectively, and...


  • Madison, Wisconsin, United States Bob's Discount Furniture Full time

    About the JobWe are seeking a motivated and enthusiastic Guest Experience Specialist to join our team at Bob's Discount Furniture. As a vital member of our sales team, you will be responsible for providing world-class customer service, building rapport with clients, and driving sales through consultative approach.