Customer Experience Representative

3 days ago


Madison, Wisconsin, United States Girl Scouts of Wisconsin - Badgerland Full time
Job Overview

This is a full-time position that offers the opportunity to make a positive impact on our community by providing excellent customer service. As a Customer Care & Retail Specialist, you will serve customers in our store, respond to phone calls and emails, and fulfill orders for our online store.

The successful candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong commitment to delivering exceptional customer service. If you are a people-person who enjoys working with others and has a passion for helping others, this may be the ideal role for you.

About the Role

This is a dynamic role that requires a high level of adaptability, flexibility, and attention to detail. You will be responsible for managing front-desk duties, including greeting customers, answering phone calls, and responding to emails. You will also be responsible for maintaining an organized and tidy store environment, which includes restocking shelves, processing transactions, and handling cash and credit card sales. Additionally, you will assist customers with general questions about Girl Scouts and our mission.

Key Responsibilities

  • Welcome and build relationships with volunteers, members, and others visiting the Girl Scout Leadership Center.
  • Delight customers with excellent service.
  • Complete retail transactions with a high level of efficiency and accuracy.
  • Create attractive and tidy merchandise displays in the retail store.
  • Monitor shop inventory levels and work with Retail Manager to order as needed.
  • Fulfill and ship online retail orders.
  • Maintain an organized front-desk area, managing incoming and outgoing mail, packages, and orders.
  • Accurately complete retail paperwork such as purchase orders and daily deposits.
  • Work with colleagues leading Girl Scout events to order and distribute the badges earned.
  • Provide a retail shopping experience at Girl Scout programs held at Leadership Centers, camps, and other venues.
  • Respond to phone calls and emails from members and customers, using council resources to find answers and provide assistance, logging interactions in Salesforce.
  • Assist customers with general questions about Girl Scouts and our mission.


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