Healthcare Customer Service Representative

2 weeks ago


Oak Lawn, Illinois, United States Advocate Aurora Health Full time

Key Responsibilities:
Patient Interaction: Deliver exceptional and timely assistance to patients arriving for appointments or those who reach out via phone or in-person to inquire about scheduling, diagnostic tests, billing inquiries, and referral processes.

Service Excellence: Ensure a seamless experience for patients by addressing their needs and providing clear information regarding healthcare services.

Administrative Support: Assist in managing patient records and facilitate communication between patients and healthcare providers, contributing to an efficient healthcare environment.

Skills Required:
- Strong customer service orientation
- Effective communication skills
- Ability to handle multiple tasks in a fast-paced setting
- Knowledge of healthcare procedures and terminology

Join Advocate Aurora Health in our commitment to providing outstanding patient care and support.

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