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Healthcare Customer Service Representative
2 months ago
Key Responsibilities:
Patient Support: Deliver exceptional and high-quality assistance to individuals arriving for their scheduled visits or those who reach out via phone or in-person to inquire about appointments, diagnostic tests, billing inquiries, and referral processes.
Service Excellence: Ensure that every interaction reflects the commitment to patient satisfaction and addresses their needs effectively.
Collaboration: Work closely with healthcare professionals to facilitate seamless communication and coordination of patient services.
Continuous Improvement: Participate in ongoing training and development to enhance service delivery and patient engagement strategies.
Advocate Aurora Health is dedicated to providing outstanding healthcare services, and this role is vital in supporting our mission.
