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In-Office Sales Associate

2 months ago


Oak Lawn, Illinois, United States Fred Loya Insurance Full time
Job Overview

Position: Customer Service Representative

Location: Oak Lawn, IL

Job ID: JOB DESCRIPTION

Role Summary

The Customer Service Representative plays a vital role in the sales process by facilitating the acquisition of new auto insurance policies, managing renewals, servicing existing accounts, and engaging in marketing efforts to identify potential new business opportunities.

Benefits
  • Performance-based bonuses
  • Comprehensive training programs
  • Paid holidays and vacation days
  • Paid sick leave
  • Health, dental, vision, and life insurance options, along with 401K matching
  • Opportunities for rapid career advancement
  • Regular performance reviews every six months
Qualifications
  • Minimum age of 18 years
  • Bilingual skills (English/Spanish) preferred based on regional requirements
  • Professional business attire
  • High School diploma or equivalent
  • Full-time availability
  • Compliance with State Licensing Requirements
  • Strong customer service and communication skills
  • Reliable transportation
  • Goal-oriented and self-driven
  • Ability to proactively approach potential clients and present our services
  • Assertive demeanor with a focus on delivering exceptional customer experiences
Key Responsibilities
  • Deliver professional and courteous service to both internal and external clients
  • Address inquiries related to customer policies
  • Process payments and manage transactions
  • Identify and address potential customer needs regarding their policies
  • Follow up with clients on quotes, renewals, and cancellations
  • Participate in marketing initiatives for business development as needed
  • Maintain a tidy and organized workspace
  • Conduct vehicle inspections (FNOLs)
  • Capture vehicle images (requires squatting, bending, and flexing)
  • Manage bank deposits
  • Perform additional duties as assigned
Benefit Conditions
  • Waiting periods may apply
  • Eligibility for benefits is limited to full-time employees
COVID-19 Precautions
  • Provision of personal protective equipment
  • Implementation of social distancing guidelines
  • Sanitization and cleaning protocols in place

Fred Loya Insurance is an Equal Opportunity Employer. We are committed to recruiting and hiring the most qualified individuals for available positions without regard to race, color, sex, religion, age, national origin, sexual orientation, gender identity/expression, disability, citizenship, or veteran status.