Client Services Specialist for the Division of Tenant and Owner Resources

4 weeks ago


New York, New York, United States City of New York Full time
About the Role

The City of New York is seeking a highly skilled Client Services Specialist to join the Division of Tenant and Owner Resources. As a key member of the team, you will provide exceptional customer service to clients, ensuring their needs are met and their experiences are positive.

Key Responsibilities:

  • Provide accurate and satisfactory answers to client inquiries and concerns
  • Review client accounts to provide updates on their subsidy program
  • Prepare and send correspondence, tracking responses
  • Assist with reviewing email accounts and virtual mail room to route documents to corresponding units
  • Perform community outreach to assist Section 8 participation
  • Perform administrative work, including data entry and logging
  • Document case files and electronic records
  • Attend mandatory trainings

Requirements:

  • High school graduation or equivalent and three years of experience in community work or community-centered activities
  • Excellent communication and active listening skills
  • Ability to work in a fast-paced environment with strong time management and organizational skills
  • Excellent troubleshooting skills

About the Department:

The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing and diversity and strength in the city's neighborhoods.

About the Office:

The Office of Housing Access and Stability (HAS) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing.



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