Rent Collection Specialist

4 weeks ago


New York, New York, United States Services for the UnderServed Full time
Rent Collection Specialist Job Description

We are seeking a highly skilled Rent Collection Specialist to join our team at Services for the UnderServed. As a key member of our Support Services team, you will play a critical role in ensuring that our clients receive the benefits they are eligible for.

Key Responsibilities:

  • Review tenant accounts and aging reports to determine action plans for past due balances
  • Coordinate with Legal, Finance, and Program staff to resolve billing issues
  • Contact residents regarding outstanding balances and resolve billing issues
  • Conduct entitlement assessments to determine eligibility for HRA-Public Assistance benefits
  • Assist tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
  • Keep informed and up to date on public policy issues, new developments in public assistance, rental assistance, and other rent arrears resources

Requirements:

  • Ability to write and communicate effectively
  • Experience or knowledge in HRA-Public Assistance benefits
  • Proficiency in ACCESS HRA client & provider portals
  • Proficiency in Microsoft Office (Excel, Word, and other database systems)
  • Ability to multi-task

Why Work with Us:

We are a resource that provides support to individual program departments to assist in the pursuit of our mission. We are a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.



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