Quality Assurance Specialist for the Division of Tenant Resources
4 weeks ago
About the Division of Tenant Resources
The Division of Tenant Resources is a key component of the Office of Housing Access and Stability, working to ensure fair, efficient, and transparent access to affordable housing. As a Quality Assurance Specialist, you will play a critical role in coordinating quality assurance checks, assisting with internal and external audits, and assisting in the research, preparation, and implementation of recommendations.
Key Responsibilities
- Coordinate quality assurance checks and assist with internal and external audits
- Assist in the research, preparation, and implementation of recommendations
- Assist the Senior Quality Assurance Specialist with data analysis collected from audits and file reviews
- Prepare statistical reports to communicate procedural and policy changes
- Serve as liaison between HPD, landlords, tenants, Section 8 Applicants, auditors, and quality assurance professionals
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities
- Strong understanding of the various steps of the rental subsidy programs' tasks
- Excellent communication and interpersonal skills
- Ability to work evenings and weekends as needed
About the City of New York
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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