Senior Service Technician – Customer Support Specialist

1 month ago


Atlanta, Georgia, United States Oshkosh Full time

About Oshkosh Corporation

Oshkosh Corporation is a leading designer and manufacturer of refuse truck bodies, committed to serving everyday heroes. Our team members play a critical role in supporting waste warriors and keeping communities safe and clean.

Job Summary

The Senior Service Technician – Customer Support will assist internal and external customers by phone, email, or in-person to troubleshoot, diagnose, and repair refuse collection equipment. This role is primarily remote with regular travel within the East or West Coast region.

Key Responsibilities

  • Support customers by troubleshooting technical issues on refuse vehicles and identifying actions to resolve them.
  • Communicate service-related documentation, such as field bulletins, information notices, and product updates to customers.
  • Maintain professional relationships with customers and other departments.
  • Lead training sessions to help customers get the most out of their equipment.

Requirements

  • High school diploma or equivalent.
  • Five (5) years of experience in troubleshooting, diagnosing, and repairing vehicles or heavy/industrial equipment.
  • Ability to obtain a U.S. passport.

Preferred Qualifications

  • Seven (7) years of relevant experience.
  • Experience in a contact center or hands-on equipment repair.
  • Detail-oriented with strong problem-solving skills.
  • Strong verbal or written communication skills.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. We are committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.3009 or our talent acquisition team by email.



  • Atlanta, Georgia, United States Internal Revenue Service Full time

    Job SummaryWe are seeking a highly skilled Senior Technician, Operations to join our team at the Internal Revenue Service. The successful candidate will be responsible for managing a team of operations specialists, providing technical guidance and support, and ensuring the smooth operation of our systems and processes.Key ResponsibilitiesManage a team of...


  • Atlanta, Georgia, United States Planet Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Planet DDS. As a Customer Support Specialist, you will be responsible for providing top-notch service and support to our customers. Your role will be to engage with our customers, address their needs across multiple product lines, and ensure that every experience...


  • Atlanta, Georgia, United States United Software Group Full time

    Job Title: Senior Desktop Support SpecialistJob Summary: We are seeking a highly skilled Senior Desktop Support Specialist to join our team at United Software Group.Key Responsibilities:* Provide advanced technical support for desktop computers, laptops, and mobile devices* Troubleshoot complex hardware and software issues* Collaborate with internal teams to...


  • Atlanta, Georgia, United States Sunrise Senior Living Full time

    Job Title: LPN - Senior Care SpecialistAbout the Role:We are seeking a skilled Licensed Practical Nurse to join our team at Sunrise Senior Living. As a LPN - Senior Care Specialist, you will be responsible for providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Conduct regular wellness...


  • Atlanta, Georgia, United States Incident IQ Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Incident IQ. As a critical member of our customer success team, you will be responsible for ensuring that our users have a seamless experience with our software platform.Your primary responsibilities will include troubleshooting technical issues, providing step-by-step...


  • Atlanta, Georgia, United States Phoenix Senior Living Full time

    Job SummaryPhoenix Senior Living is seeking a highly skilled and customer-focused Concierge to join their team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide a warm and welcoming experience for residents, families, and visitors.Key Responsibilities:Provide exceptional customer service and greet...


  • Atlanta, Georgia, United States Home Depot Management Company, LLC Full time

    Job SummaryThe Senior Product Support Specialist is responsible for handling and resolving complex technical issues, providing expert-level support to customers, and collaborating with cross-functional teams to drive business outcomes. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced...


  • Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    Pyramid Consulting, Inc is seeking a highly skilled Senior Collections and Customer Relations Specialist to join our team. This is a 05+months contract opportunity with long-term potential and is located in a remote setting. The successful candidate will be responsible for managing collections and customer relations, ensuring timely and effective resolution...


  • Atlanta, Georgia, United States Superior Essex Full time

    Job Summary:As a Senior Technical Support Specialist at Superior Essex, you will be responsible for providing technical guidance to customers on product selection, installation, and troubleshooting. You will work closely with the engineering and product management teams to ensure that our products meet the needs of our customers.Key Responsibilities: Provide...


  • Atlanta, Georgia, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at GovCIO. As a key member of our IT service delivery team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesDeliver exceptional customer service and support to clients via phone, email, and in-person...


  • Atlanta, Georgia, United States Vector Talent Resources Full time

    Job Summary:Vector Talent Resources is seeking a skilled Customer Support Specialist to join our client's Technical Support Team. The ideal candidate will have experience in providing technical support to customers, troubleshooting end-user computer systems, and consulting with customers on business and technical requirements. Our client is a cutting-edge...


  • Atlanta, Georgia, United States Lift Solutions Holdings, LLC Full time

    Senior Service TechnicianLift Solutions Holdings, LLC is seeking a highly skilled Senior Service Technician to join our team in Atlanta, GA.The ideal candidate will have 5 or more years of experience troubleshooting cranes and hoist equipment, with a strong background in electrical and mechanical systems.Responsibilities will include:Performing quality...


  • Atlanta, Georgia, United States NorthPoint Search Group Inc Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at NorthPoint Search Group Inc. As a Senior Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients in the industrial equipment industry.Key Responsibilities:Work with clients to resolve product...


  • Atlanta, Georgia, United States Crescens Full time

    Job Title:Field Support SpecialistJob Summary:The Field Support Specialist will provide technical support to assigned schools or locations, ensuring exceptional customer service and resolving technical issues in a timely manner.Key Responsibilities:• Provide technical support to assigned schools or locations, including troubleshooting and resolving...


  • Atlanta, Georgia, United States Georgia State University Full time

    Description: Parking Operations SpecialistAuxiliary and Support ServicesGeorgia State UniversityThe mission of Auxiliary and Support Services is to provide high-quality administrative and educational support services to the Georgia State University community and constituents, in support of the University's mission of teaching, research, and public service,...


  • Atlanta, Georgia, United States Always Best Care Senior Service Full time

    Key Responsibilities:As a Sales Specialist with Always Best Care Senior Services, you will develop and nurture strong relationships with key referral sources. Regularly visit skilled nursing facilities, doctor's offices, hospitals, and other potential referral partners to introduce Always Best Care and build brand awareness. Establish rapport with healthcare...


  • Atlanta, Georgia, United States Manhattan Full time

    Job SummaryWe're seeking a skilled Senior Technical Support Specialist to join our team at Manhattan Associates. As a key member of our support team, you will provide technical assistance to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions.Key ResponsibilitiesUtilize technologies to proactively troubleshoot and...


  • Atlanta, Georgia, United States V-Soft Consulting Full time

    V-Soft Consulting is a leading technology services company recognized among the top 100 fastest growing staffing companies in North America. With strategic locations in India, Canada, and the U.S., we provide innovative solutions to diverse clients.As a valued V-Soft Consultant, you'll be part of a dynamic team that offers full benefits, a 401(k) plan, and...


  • Atlanta, Georgia, United States Johnson Service Group (IL) Full time

    Job Description:At Johnson Service Group, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.Key...


  • Atlanta, Georgia, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a compassionate and dedicated Caregiver to provide exceptional care and services to our residents in our assisted living and reminiscence neighborhoods.Responsibilities:Build meaningful relationships with residents and their families, providing assistance with activities of daily living and attending to individual...