Senior Product Support Specialist

4 weeks ago


Atlanta, Georgia, United States Home Depot Management Company, LLC Full time
Job Summary

The Senior Product Support Specialist is responsible for handling and resolving complex technical issues, providing expert-level support to customers, and collaborating with cross-functional teams to drive business outcomes. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide advanced technical support to customers via phone, email, and chat
  • Collaborate with engineering teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Provide training and coaching to junior team members
  • Identify trends and opportunities for process improvements
Requirements
  • 5+ years of experience in a technical support role
  • Expert-level knowledge of technical support principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Experience with CRM or help desk ticketing systems
  • Knowledge of remote monitoring and management software
  • Experience with troubleshooting and diagnosing networking issues
  • Proficient in administering antivirus software


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