Banquet House Person PT

1 day ago


St Augustine, Florida, United States Casa Monica Resort and Spa Full time
Job Summary

The Banquet Utility is a key member of the banquet team, responsible for ensuring events are set according to the banquet event order and providing support to the banquet staff in servicing the function. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities
  • Greet and interact with internal and external guests in a genuine, warm, and friendly manner using professional and Kessler standard nomenclature.
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control.
  • Maintain the integrity of Company proprietary information and protect Company assets.
  • Maintain a thorough knowledge of menu items and banquet event orders.
  • Set up tables, chairs, audio visual equipment, and other items according to the specifications of the event.
  • Obtain linen and drape tables.
  • Polish glassware and silverware.
  • Set tables with silverware, glassware, and decorations.
  • Vacuum carpet and rugs.
  • Clean and dust all banquet furnishings as needed.
  • Replace soiled and worn table linens.
  • Tear down events and food and beverage stations.
  • Assist in serving food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
  • Complete opening and closing procedures as well as side-work.
  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes.
  • Maintain complete knowledge and comply with company policies and procedures.
  • Maintain neat, clean, and professional appearance according to standards.
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions.
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain positive working relationships and support the team to achieve our goals.
  • Attend required training and meetings.
  • All other duties as assigned, planned, or un-planned.


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