IT Support Analyst II

2 weeks ago


Edmond, Oklahoma, United States OU Health Full time
Tech Analyst II Opportunity at OU Health

Department:
Information Systems

Position Overview:
The Tech Analyst II at OU Health plays a crucial role in the deployment and maintenance of desktop technology across the organization. This position serves as a key technical resource for resolving end-user desktop issues and requests, while also guiding junior analysts, adhering to IT protocols, and suggesting improvements to optimize desktop technology and software support. On-site assistance may be provided as required.

Core Responsibilities:
  • Installs and troubleshoots IT hardware and software in accordance with OU Health IT standards
  • Addresses inquiries and requests from users, ensuring a high-quality support experience
  • Delivers hands-on assistance for Tier 1 and Tier 2 requests, escalating complex issues as needed
  • Monitors and manages issues in tracking systems
  • Facilitates facility-based relocations, additions, and modifications
  • Records incidents, supports junior analysts, and escalates intricate problems
  • Provides 24/7 on-call support and contributes to user training initiatives
  • Conducts preventative maintenance and recommends process improvements
  • Collaborates effectively with clients and technical teams
  • Engages in meetings, committees, and training sessions
  • Upholds confidentiality regarding patient care and employee information
General Duties:
  • Completes assigned responsibilities
Required Qualifications:

Education: Bachelor's degree in information systems or a related healthcare field preferred
Experience: Minimum of 2 years in IT support is required
Or a suitable combination of education and experience
Certifications Required:
Basic A+ certification and familiarity with Microsoft Products preferred
Skills and Competencies:
  • Effectively manages workload
  • Exhibits strong analytical and multitasking skills
  • Possesses excellent communication abilities
  • Proficient in MS Office and troubleshooting techniques
  • Capable of traveling to various sites for work
OU Health is an equal opportunity employer offering a comprehensive benefits package, including paid time off, retirement plans, and medical and dental coverage, among other benefits.

  • Edmond, Oklahoma, United States OU Health Full time

    Tech Analyst II Opportunity at OU HealthDepartment:Information SystemsPosition Overview:The Tech Analyst II at OU Health plays a crucial role in the deployment and maintenance of desktop technology across the organization. This position serves as a key technical support resource for end-user desktop incidents and requests, while also providing guidance to...


  • Edmond, Oklahoma, United States AML RightSource Full time

    Job Overview: AML RightSource is a premier technology-driven managed services firm dedicated to combating financial crime for our clients globally. We are recognized as a trusted ally to financial institutions, FinTech companies, money service businesses, and corporate entities. Our approach combines a team of highly skilled anti-financial crime experts,...


  • Edmond, Oklahoma, United States American Fidelity Full time

    Job Summary: We are seeking a highly skilled Compliance Analyst II/III to join our team at American Fidelity. The ideal candidate will have a strong background in contract language, research, and analysis, with the ability to work independently and as part of a team.Key Responsibilities:Develop and maintain contract language for product forms and related...

  • Logistics Analyst

    1 week ago


    Edmond, Oklahoma, United States Bartech Full time

    Position Overview: As a key member of our team, the Transportation Analyst will play a vital role in managing the complete outbound Finished Goods order cycle, ensuring efficient operations from production to delivery. Key Responsibilities: Oversee the entire outbound logistics process, adhering to established protocols to guarantee timely pickups and...


  • Edmond, Oklahoma, United States Inceed Full time

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our team at Inceed. As a Senior Financial Analyst, you will play a critical role in analyzing financial data, identifying trends, and providing insights to drive business decisions.Key ResponsibilitiesFinancial Analysis: Perform in-depth analysis of financial data to identify...

  • Behavior Analyst

    5 days ago


    Edmond, Oklahoma, United States Therapitas Full time

    About TherapitasWe are a multidisciplinary pediatric therapy company dedicated to providing compassionate and high-quality services to the Latino/Hispanic community in Oklahoma. Our mission is to ensure equal access to therapy services for all children, regardless of their background. We achieve this by providing culturally-linguistically appropriate...

  • Supply Chain Analyst

    2 weeks ago


    Edmond, Oklahoma, United States Bartech Full time

    Position Overview: As a Logistics Analyst at Bartech, you will play a pivotal role in managing the complete outbound Finished Goods order cycle, ensuring efficient delivery from production to the end customer. Key Responsibilities: Oversee the entire outbound logistics process, ensuring adherence to standard operating procedures for timely and...


  • Edmond, Oklahoma, United States Tinker Federal Credit Union Full time

    Job SummaryTinker Federal Credit Union is seeking a highly skilled Commercial Loan Assistant I, II, III to join our Business Services department. As a key member of our team, you will provide administrative and lending support to our commercial lenders, ensuring seamless service for our members.Key ResponsibilitiesProvide administrative support to commercial...


  • Edmond, Oklahoma, United States Bartech Full time

    Position Overview: As a vital member of our team, the Transportation Analyst will oversee the complete cycle of outbound Finished Goods orders, ensuring efficient delivery from production to the final destination. Key Responsibilities: Manage the entire outbound logistics process, adhering to established protocols to guarantee timely and cost-effective...


  • Edmond, Oklahoma, United States LS Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled Telecommunications Budget Analyst to join our team at LS Technologies, LLC. As a Telecommunications Budget Analyst, you will play a critical role in supporting the Federal Aviation Administration (FAA) at the Mike Monroney Aeronautical Center.Key ResponsibilitiesTelecommunications Standards and Terminology: Develop...


  • Edmond, Oklahoma, United States Tinker Federal Credit Union Full time

    Job Summary:We are seeking a highly skilled and flexible Customer Service Representative II to join our team at Tinker Federal Credit Union. As a key member of our Call Center team, you will be responsible for providing exceptional customer service and support to our members.Key Responsibilities:Provide timely and effective resolution to customer inquiries...


  • Edmond, Oklahoma, United States The Boeing Company Full time

    Position Overview:As a Systems Engineering Support Analyst, you will engage in the research, analysis, and compilation of technical information pertaining to our products and system-level concepts. Your contributions will be vital in enhancing the operational effectiveness throughout the program lifecycle.Key Responsibilities:- Conduct thorough research to...


  • Edmond, Oklahoma, United States The Boeing Company Full time

    Role Overview:As a Systems Engineer Support Analyst, you will engage in the comprehensive research, analysis, and compilation of technical information related to our company's products and system-level concepts. Your work will focus on enhancing operational effectiveness throughout the program lifecycle.Key Responsibilities:- Conduct thorough investigations...


  • Edmond, Oklahoma, United States The Boeing Company Full time

    Role Overview:As a Systems Engineer Support Analyst, you will engage in comprehensive research and analysis to gather technical information regarding our products and system-level concepts. Your efforts will be directed towards enhancing operational efficiency throughout the program lifecycle.Key Responsibilities:- Conduct in-depth analysis and compile...


  • Edmond, Oklahoma, United States OU Health Full time

    Position Title:Pharmacy Technician II - Retail ServicesDepartment:OU Health Pharmacy ServicesJob Overview:General Summary:Under the direct guidance of a licensed Pharmacist, this role involves executing tasks related to the preparation and distribution of medications, including intravenous (IV) admixtures.Key Responsibilities:Responsibilities in this section...


  • Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Position OverviewThis role involves supporting the Athletics Department in various capacities related to event management and daily operations. The position may entail significant physical activity, including moving equipment and working outdoors, as well as clerical tasks such as data entry and organizational duties. Job LocationMain Campus - Edmond,...


  • Edmond, Oklahoma, United States University of Central Oklahoma Full time

    Position OverviewThis role involves regular student support within the athletics sector, which may entail substantial physical tasks, including equipment handling, outdoor work, and assisting with maintenance activities. Additionally, the position may encompass administrative and technical responsibilities, such as data management, research, organization,...


  • Edmond, Oklahoma, United States AML RightSource Full time

    Job Overview: *This role requires full-time presence in the office.* About Our Company: AML RightSource is a premier managed services provider leveraging technology to combat financial crime globally. With our headquarters in Cleveland, Ohio, we are dedicated to supporting financial institutions, FinTech companies, money service businesses, and corporate...


  • Edmond, Oklahoma, United States AML RightSource Full time

    Job Overview: *This position requires full-time on-site attendance.* About Our Company: AML RightSource is a premier managed services firm that leverages technology to combat financial crime globally. With our headquarters in Cleveland, Ohio, we partner with a diverse range of clients, including financial institutions, FinTech companies, money service...


  • Edmond, Oklahoma, United States LS Technologies, LLC Full time

    Job Overview LS Technologies, a Tetra Tech Company, is in search of a Telecommunications Analyst possessing substantial technical knowledge in telecommunications systems and services to provide support for the Federal Aviation Administration (FAA) at the Mike Monroney Aeronautical Center. Key Responsibilities Demonstrate familiarity with telecommunications...