Client Support Specialist

2 weeks ago


Portland, Oregon, United States SERVPRO of Southwest Portland Full time
Are you passionate about assisting individuals in challenging circumstances?

Join our dedicated team at SERVPRO of Southwest Portland as a new Crew Chief, where your efforts will make a significant impact every day. We are committed to restoring fire and water damage to its original state, ensuring our clients feel supported throughout the process.

Position Overview:
As a Crew Chief, you will oversee and execute projects according to SERVPRO protocols. Your responsibilities will include:
  • Responding to service requests and establishing an efficient workflow.
  • Coordinating job requirements and ensuring thorough documentation.
  • Supervising production tasks and monitoring projects from initiation to completion.
  • Upholding safety standards on-site and fostering relationships with clients, including commercial, insurance, and residential customers.

Key Responsibilities:
  • Provide clear explanations of processes and address customer inquiries.
  • Actively monitor and respond to customer needs to ensure satisfaction.
  • Communicate expectations to Production Technicians and oversee their tasks.
  • Execute production processes as scheduled while maintaining quality control.
  • Identify and manage safety hazards to protect occupants and workers.
  • Quickly resolve issues as they arise during projects.
  • Maintain accurate job documentation for complete project details.
  • Control production costs effectively.
  • Safeguard and utilize equipment and materials responsibly.
  • Keep vehicles, equipment, and workspaces clean and organized.
  • Engage in sales and marketing initiatives, including upselling services.

Qualifications:
  • Strong written and verbal communication skills.
  • Experience in cleaning or restoration is preferred.
  • High school diploma or GED required.
  • IICRC certifications are a plus.
  • Willingness to travel locally or out of state as needed.

Physical and Work Environment Requirements:
  • Ability to regularly lift up to 50 pounds and up to 100 pounds with assistance.
  • Exposure to various chemicals.
  • Capability to stand, walk, and drive for extended periods.
  • Comfortable working at heights and in confined spaces.
  • Repetitive lifting, pushing, and pulling of objects.

At SERVPRO of Southwest Portland, we value our employees and provide opportunities for growth and development within our franchise.

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