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Client Support Specialist
2 months ago
Client Support Specialist
Overview:
Therapeutic Associates, Inc. is in search of a dedicated Client Support Specialist to enhance our central billing operations. We are a company that excels in orthopedics and manual therapy, committed to delivering exceptional patient care and fostering strong connections with our referral partners. Our mission revolves around providing the highest quality of patient services, ongoing education, professional growth, and active community engagement.
Key Responsibilities:
- Deliver exemplary customer service to patients, clinics, staff, insurance providers, vendors, and other stakeholders.
- Respond to incoming calls, addressing inquiries and resolving concerns efficiently.
- Manage and return all voicemails and email communications on a daily basis.
- Maintain our Employer database, ensuring accurate management of dynamic information related to payer guidelines, regulations, reimbursements, and authorizations.
- Review accounts and insurance Explanation of Benefits (EOBs) to guarantee precise processing and payment posting.
- Assist with additional tasks as needed.
Minimum Qualifications:
- High school diploma or equivalent.
- Basic proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with Athena is preferred.
- Prior experience in a medical office or customer service role is advantageous.
What We Offer:
- Competitive base salary, commensurate with experience.
- Comprehensive Medical, Dental, and Vision Insurance.
- Continued Education Stipend.
- 15 days of Paid Time Off (PTO) annually.
- 401(k) plan with profit-sharing opportunities.
- Potential for student loan reimbursement and various bonuses.
About Us:
Therapeutic Associates is a leader in outpatient physical therapy, established in 1952. Our success is rooted in our commitment to excellence, adaptability, and innovation while providing quality care with compassion. We play a crucial role in advocating for the advancement of our profession.
Independence within Partnership:
Our organization comprises a network of unique clinics, each managed by physical therapists dedicated to their patients and communities. Clinic owners and directors benefit from the support of our larger organization while retaining the autonomy to make decisions that best serve their patients.
Joining the Therapeutic Associates family means making a positive impact in your community while continuing to grow in a rewarding and challenging profession.
Other Details:
Job Family: Customer Service
Pay Type: Hourly
Minimum Hiring Rate: $17.50
Maximum Hiring Rate: $19.00
Required Education: High School
