Customer Experience Specialist

17 hours ago


New York, New York, United States ROCKET TAX Full time
Role Overview

We are seeking a highly skilled Customer Experience Specialist to join our team at Rocket Tax. This is an excellent opportunity for individuals who enjoy working with people and are passionate about delivering exceptional customer service.

Responsibilities:
  • Handle customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide accurate and concise information about products and services, ensuring that customers have a seamless experience.
  • Document and update customer records based on interactions, maintaining confidentiality and adhering to data protection policies.
  • Develop and maintain a comprehensive knowledge base of evolving products and services, staying up-to-date with industry developments and best practices.

Requirements:
  • Previous experience in customer-facing roles, sales, or other related fields.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Able to prioritize tasks effectively, managing multiple responsibilities and deadlines.
  • Positive and professional demeanor, with a strong commitment to customer satisfaction.

What We Offer:
* Competitive salary: $45,000 - $60,000 per annum, depending on experience.
* A dynamic and supportive work environment, with opportunities for growth and development.
* Collaborative team culture, with regular feedback and coaching sessions.
About Us:
Rocket Tax is a busy tax office, known for its energetic and fun work environment. We strive to create a culture where staff feel supported, valued, and empowered to learn and grow.

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