E-commerce Customer Experience Specialist

1 day ago


New York, New York, United States Housing Works Full time

The E-commerce Customer Experience Specialist will play a crucial role in providing exceptional customer service to our online sales customers via email and phone. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities
  • Respond to all online sales customer emails and phone calls within 24 hours (or 48 hours on weekends)
  • Process refunds and returns, including examining returned books and relisting online if appropriate
  • Perform quality control on all books uploaded and spot-check 5% of orders placed on shelves

Benefits: Comprehensive benefits package, including three healthcare plans, PTO, and educational benefits

Housing Works is a pioneer in the social entrepreneurship movement, operating 10 high-end thrift shops in Manhattan and Brooklyn, and a beloved Bookstore Cafe in Soho.



  • New York, New York, United States Globant Commerce Studio Full time

    Globant's Commerce Studio is a global leader in creating best-in-class commerce-enabled experiences. We help organizations succeed and thrive in the ever-changing digital landscape by building future-ready digital commerce solutions.About the RoleAs a Senior Shopify Developer, you will translate client requirements into technical development, design schemas,...


  • New York, New York, United States AC Lion Digital Executive Search Full time

    At AC Lion Digital Executive Search, we are seeking a skilled E-commerce Content Specialist to join our client's team. Located in Brooklyn, NY, this role demands a mix of technical expertise in e-commerce operations alongside creative skills to maintain an interactive, up-to-date online presence that resonates with customers.The ideal candidate will have...


  • New York, New York, United States Globant Commerce Studio Full time

    Are you looking for a challenging role that allows you to work on large-scale projects globally? As a Senior Shopify Developer at Globant's Commerce Studio, you will have the opportunity to translate client requirements into technical development, design schemas, and integrate with content management solutions and search engines. This role involves working...


  • New York, New York, United States HireTalent Full time

    About the RoleWe are seeking an E-Commerce Learning Program Specialist to join our team at HireTalent. This is a unique opportunity to leverage your expertise in creating innovative online and blended learning programs for e-commerce professionals.


  • New York, New York, United States NEON Rated Full time

    Are you a results-driven professional with a proven track record in e-commerce and merchandising? Do you have a passion for independent film and a deep understanding of consumer trends?NEON Rated invites applications from exceptional individuals who can drive our e-commerce and merchandise initiatives forward. As our new E-Commerce Visionary, you will...


  • New York, New York, United States Apollo Inc Full time

    About the OpportunityApollo Inc is seeking an experienced E-commerce Growth Leader to lead its Digital vertical with the Client & Product Solutions Client Marketing team. The successful candidate will be responsible for developing and implementing e-commerce strategies that drive business growth and customer engagement.Main ResponsibilitiesDevelop e-commerce...


  • New York, New York, United States Tatolly Inc. Full time

    Digital Marketing and E-commerce SpecialistAbout Us:Tatolly Inc. is a dynamic subsidiary of Sailvan Times, driving customer engagement through live streaming. We foster immersive shopping experiences by connecting with audiences in real-time.Job Overview:We seek an experienced Digital Marketing and E-commerce Specialist to optimize our TikTok Live Streams....


  • New York, New York, United States Solomon Page Full time

    E-Commerce Operations Manager Job DescriptionWe are seeking an experienced E-Commerce Operations Manager to join our team at Solomon Page. This full-time position is responsible for overseeing the daily operations and enhancements of our e-commerce platform, including content updates, seasonal refreshes, and merchandising strategies. The ideal candidate will...


  • New York, New York, United States Mondo Full time

    Job Title:E-commerce Optimization Manager Company Overview:Mondo is a leading company in the e-commerce industry, seeking an experienced E-commerce Optimization Manager to join our team. Estimated Salary:$150,000 - $220,000 per year Job Description:The successful candidate will be responsible for developing and implementing strategies to optimize e-commerce...


  • New York, New York, United States NIGHTSEA Full time

    About the Role:Nightsea, a cross-border e-commerce company selling high-quality products to global consumers, is seeking an E-commerce Live Streaming Operations Specialist to join our team.This role involves overseeing live streaming e-commerce activities on TikTok, setting up and operating live stream sessions, planning content, analyzing performance data,...

  • E-Commerce Strategist

    13 hours ago


    New York, New York, United States Lasante Health Full time

    About Our Ideal CandidateWe are looking for a highly motivated E-Commerce Strategist to join our dynamic team.The ideal candidate will have experience in digital marketing, e-commerce, and social media management.Responsibilities:Develop and implement e-commerce strategies to enhance online sales and engagement.Manage and maintain our website, social media,...


  • New York, New York, United States ApTask Full time

    About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services. The company is dedicated to shaping the future of work and is committed to providing unparalleled opportunities for professional growth and development. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of...


  • New York, New York, United States Whole Foods Market Full time

    Job OverviewWe are seeking a highly skilled E-Commerce Supervisor to join our team at Whole Foods Market. In this role, you will be responsible for ensuring the smooth operation of our e-commerce platform, overseeing daily tasks, and managing a team of associates to meet productivity and quality standards.ResponsibilitiesSupport the E-Commerce team in...


  • New York, New York, United States Fullbeauty Brands Full time

    About the RoleWe are seeking a seasoned Technical Leader to spearhead the development and operation of our e-commerce platforms. This individual will oversee all aspects of our high-volume, transactional e-commerce systems, focusing on scalability, performance, and cloud infrastructure.Key ResponsibilitiesLead engineering teams in implementing robust,...


  • New York, New York, United States Amazon Full time

    Lead the Charge in E-commerce InnovationWe are seeking an experienced E-commerce Innovation Leader to join our team at Amazon, where you will have the opportunity to shape the future of e-commerce through innovative solutions.This is a challenging role that requires strong leadership qualities, great problem-solving skills, and a passion for staying...


  • New York, New York, United States NEON Rated Full time

    At NEON Rated, we are committed to creating an inclusive environment that enables us to attract and retain highly talented staff with diverse backgrounds and abilities. As a pioneer in the film industry, we are dedicated to championing bold and innovative storytelling.We are seeking a highly skilled and experienced individual to join our team as VP...

  • E-Commerce Liaison

    1 week ago


    New York, New York, United States NIGHTSEA Full time

    Job Title: E-Commerce LiaisonNightsea, a leading cross-border e-commerce company, is seeking an experienced E-Commerce Liaison to develop and maintain relationships with major retail partners. This role involves managing Amazon Vendor Central accounts, ensuring efficient operations and compliance.About Us:Nightsea is a subsidiary of Sailvan Times,...


  • New York, New York, United States Authentic Brands Group Full time

    About Authentic Brands Group, we are a global leader in the development, marketing, and licensing of consumer products. We operate in multiple industries, including fashion, sports, and entertainment. Our company has a strong commitment to innovation, quality, and customer satisfaction. We are seeking an experienced Head of E-Commerce Operations to join our...


  • New York, New York, United States NEON Rated Full time

    NEON Rated is a leading independent film distribution and sales company dedicated to championing bold and innovative storytelling. As a pioneer in the industry, we are committed to creating an inclusive environment that enables us to attract and retain highly talented staff with diverse backgrounds and abilities.We are seeking a highly motivated and...


  • New York, New York, United States KICKS CREW Full time

    Role Overview: Brand Design Director for E-commerce PlatformsAre you a visionary designer with a passion for e-commerce and branding? Do you want to make a lasting impact on the sneaker industry? As our Brand Design Director for E-commerce Platforms at KICKS CREW, you will lead the development of our brand's visual identity, creating engaging experiences...