Medical Support Specialist

3 weeks ago


Chattanooga, Tennessee, United States TriHealth Full time

Job Description

This position supports the physician in examination and treatment of patients, performing various delegated duties under the direction of the physician.

The role involves interviewing patients, taking vital signs, recording information on patients' charts, and preparing treatment rooms for examination of patients.

This position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation, and commitment to quality patient care.

Key Responsibilities:

  • Exhibits professional image and behavior toward patients, visitors, physicians, and employees.
  • Demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
  • Maintains the safety and cleanliness of the treatment area.
  • Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions:

This position requires standing, sitting, and walking for extended periods. The role involves occasional lifting, pushing, and pulling of equipment and supplies.

TriHealth SERVE Standards:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.

We expect all team members to demonstrate and live the following:

  • Welcome everyone by making eye contact, greeting with a smile, and saying 'hello'.
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas.
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
  • Offer patients and guests priority when waiting (lines, elevators).
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone's opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.

Value:

We value the time of others by striving to be on time, prepared, and actively participating.

We pick up trash, ensuring the physical environment is clean and safe.

We are good stewards of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage:

We acknowledge wins and frequently thank team members and others for contributions.

We show courtesy and compassion with customers, team members, and the community.



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