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Client Support Specialist
2 months ago
Job Type
Full-time
Position Overview
Vortex Industries, a leader in high-quality commercial and industrial door solutions, is in search of a committed and customer-oriented individual to fill the role of Customer Service Representative. In this capacity, you will serve as the primary contact for our clientele, delivering outstanding service, addressing inquiries, and ensuring a satisfactory customer journey.
Key Responsibilities
- Customer Engagement: Communicate with clients through phone or email in a professional and courteous manner, addressing questions, providing information, and offering service support.
- Issue Resolution: Assess and understand customer needs, offering innovative solutions when necessary, scheduling appropriate services, and escalating complex matters to the relevant management team member.
- Record Keeping: Maintain comprehensive and precise documentation of customer interactions, inquiries, and resolutions within our customer management system.
- Service Coordination: Effectively coordinate personnel and dispatch vehicles to fulfill customer requests, taking into account factors such as location, urgency, and availability.
- Product Expertise: Acquire knowledge of our products and door services to provide accurate information to clients.
- Competitive hourly wage based on experience: $29.00
- Opportunities for career growth
- Supportive work environment
- Recognition and rewards for performance
- Comprehensive health benefits, 401K matching, paid holidays, and PTO
- Regular shifts are available during business hours from 7:00 AM to 5:30 PM, Monday through Friday.
- This position requires in-office work; remote work is not an option.
- Work is conducted in an office setting, necessitating the ability to operate standard office equipment and keyboards.
- Must be capable of walking short distances and sitting for extended periods.
- The noise level is moderate within the office environment.
- High school diploma or equivalent; AA/BA preferred.
- Experience in customer service or administrative roles is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Attention to detail and accuracy in data entry.
- Able to thrive in a fast-paced environment and prioritize tasks effectively.
- Demonstrated patience, empathy, and a customer-focused mindset.
- Ability to collaborate effectively within a team and manage high-pressure situations with professionalism.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
$29.00
