Automotive Service Consultant
3 weeks ago
As a key member of our service team, the Service Advisor plays a vital role in delivering exceptional customer experiences and ensuring the highest level of automotive care.
With a strong focus on customer satisfaction, you will guide clients through the maintenance and repair process, providing expert advice and ensuring a seamless experience.
Our Commitment to Excellence:
- Exceptional customer service and automotive care
- Competitive performance-based pay plans
- Paid company and manufacturer training
- 401(k) retirement plan with company match
- Dental, vision, and life insurance
- Supplemental benefits (short-term disability, long-term disability, life insurance)
- Holiday and sick pay
- College scholarship program
- Employee assistance program
Responsibilities:
- Advises customers on necessary and recommended services
- Offers additional services and repairs to customers
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
- Estimates cost of mechanical, electrical, or other repairs
- Enters itemized estimate on service order and explains estimate to customer
- Participates in required training
- Complies with company policies and procedures
- Observes all federal, state, local, and company safety rules and regulations in the performance of duties
Requirements:
- Previous experience in the automotive dealership
- Working knowledge of the mechanical operations of vehicles
- Excellent interpersonal, customer service, and organizational skills
Work Environment:
The Service Advisor will work in a fast-paced service environment, interacting with customers, service managers, and technicians. The role requires excellent communication and organizational skills, as well as the ability to work effectively in a team environment.
Benefits:
Hendrick Automotive Group offers a comprehensive benefits package, including competitive pay, paid training, and a range of benefits to support your health, wellness, and financial security.
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