Senior Customer Service Associate

1 week ago


San Luis Obispo, California, United States Enterprise Holdings Full time

Position Overview:

Enterprise Holdings is seeking a dedicated Senior Customer Service Associate to join our team.

The Senior Customer Service Associate will deliver exceptional service to both internal and external clients, primarily through face-to-face interactions, while addressing their rental and branch-related inquiries. This role involves gaining expertise through comprehensive training and practical experience to provide administrative assistance, support customers, and serve as a rental backup.

Key Responsibilities:

  • Handle incoming inquiries, including reservations, rate information, and general customer questions, ensuring effective communication and resolution.
  • Manage outbound calls for follow-ups and miscellaneous tasks as assigned.
  • Provide outstanding customer service by assessing rental needs both in-person and via phone.
  • Welcome customers in a friendly and timely manner.
  • Offer directions and general assistance as needed.
  • Evaluate the condition of returned vehicles.
  • Process vehicle returns, check-ins, and transactions at exit kiosks.
  • Promote the company while safely transporting customers and assisting them as required.
  • Clearly explain rental terms, vehicle features, and additional services.
  • May sell optional protection products, upgrades, and other services.
  • Notify management of any vehicle issues or required maintenance.
  • Maintain vehicle cleanliness, both interior and exterior.
  • Perform various administrative tasks, including billing support, accounts receivable, and report generation.
  • Carry out other job-related duties as assigned.

Qualifications:

  • Must be at least 18 years of age.
  • A valid Driver's License is required.
  • High school diploma or GED equivalent is necessary.
  • Minimum of 1 year of customer service or sales experience is preferred.
  • Must be authorized to work in the United States without requiring sponsorship.
  • Availability to work 40 hours per week, including weekends and holidays, is essential.

Enterprise Holdings is an Equal Opportunity Employer, committed to diversity and inclusion.



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