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Automotive Service Manager
2 months ago
Big Brand Tire & Service is seeking a highly skilled and experienced Automotive Service Manager to join our team. As a key member of our management team, you will be responsible for leading our service department and ensuring that our customers receive exceptional service and support.
Key Responsibilities- Leadership and Management
- Lead and manage a team of service technicians and advisors to ensure that they are meeting performance targets and providing excellent customer service.
- Develop and implement strategies to improve service department efficiency and productivity.
- Customer Service
- Ensure that all customers receive a high level of service and support, including answering questions, resolving issues, and providing recommendations.
- Develop and maintain strong relationships with customers to ensure their loyalty and retention.
- Tire and Automotive Sales
- Develop and implement sales strategies to increase tire and automotive sales.
- Work with customers to understand their needs and provide recommendations for tire and automotive products and services.
- Operational Management
- Oversee the day-to-day operations of the service department, including scheduling, inventory management, and customer service.
- Ensure that all service department operations are in compliance with company policies and procedures.
- Experience
- 1 year of experience in a management role in the automotive industry.
- 1 year of experience in tire sales and service.
- Skills
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of tire and automotive products and services.
- Education
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in a related field preferred.
- Competitive Compensation
- Competitive hourly rates and commission structure.
- Opportunity for advancement and professional growth.
- Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Training and Development
- Opportunity for ASE certification reimbursement.
- Training and development programs to enhance skills and knowledge.
