Customer Service Associate

2 weeks ago


San Luis Obispo, California, United States Trust Automation Inc Full time

Company Overview
Trust Automation Inc. has a rich history of over 30 years in providing tailored solutions in custom motors, linear drives, digital drives, and comprehensive systems designed to meet the specific requirements of our clientele.

Product Offerings
Our extensive product portfolio encompasses motors, linear drives, digital drives, and custom assemblies, alongside innovative solutions for unique applications and full-scale system design and manufacturing.

Mission Statement
We are dedicated to designing, constructing, and supporting control and power management systems that cater to the most rigorous demands across defense, semiconductor, industrial automation, and medical sectors.

Diversity Commitment
Trust Automation is an equal opportunity employer, focused on attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce that reflects the regional and state demographics.

Position Overview
This role plays a vital part in enhancing Trust Automation's success by ensuring a positive experience for both visitors and employees. The ideal candidate will foster a warm, inviting, and friendly atmosphere for all who enter our facility.

Key Responsibilities
To excel in this position, the individual must effectively manage the following duties:

  • Handle correspondence, maintain records, and perform clerical tasks such as filing, faxing, and photocopying.
  • Greet guests warmly and assist with inquiries.
  • Collaborate with the Culture Coordinator to determine necessary services for visitors.
  • Issue visitor badges and manage check-in/check-out procedures.
  • Ensure employees display company-issued badges.
  • Answer and direct phone calls using established service standards.
  • Complete daily front desk checklist tasks.
  • Restock café items as per the front desk checklist.
  • Maintain cleanliness and organization of the café and stockroom.
  • Manage mail, packages, and courier deliveries.
  • Respond to visitor inquiries and provide relevant information.
  • Maintain directories and logs for visitors, employees, and departments.
  • Assist in creating printed materials for the Human Resources department or events.
  • Support the Culture Coordinator with supply orders for the café.
  • Organize the reception area in accordance with office procedures.
  • Help decorate the office for designated holidays.
  • Complete closing tasks, ensuring cleanliness and organization.
  • Coordinate catering setup and cleanup as directed.
  • Work with day porters to maintain high-traffic areas.
  • Perform additional duties as assigned.

Qualifications
The successful candidate will possess:

  • 1-3 years of relevant experience in office support or customer service.
  • Exceptional customer service and communication skills.
  • Experience working with high-profile clientele.
  • Adaptability to various personality types.
  • Strong multitasking abilities and project management skills.
  • High degree of discretion, diplomacy, and confidentiality.
  • Quick thinking and efficient problem-solving skills.
  • A motivation to foster a welcoming environment for all.

Technical Skills
Proficiency in Microsoft Excel, Outlook, and Word is required. Experience with Microsoft PowerPoint and desktop publishing tools such as Canva, Adobe Illustrator, and Affinity Design is preferred.

Physical Requirements
The role necessitates:

  • Effective communication skills for in-person and virtual exchanges.
  • Dexterity to operate office equipment.
  • Visual acuity for reading various materials.
  • Ability to sit or stand for extended periods.
  • Physical capability to lift up to 20 pounds.

Compensation
The salary range for this position is $20.00 - $23.00 per hour.



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