Operations Administration Supervisor
2 weeks ago
Position Overview:
The Operations Administration Supervisor is responsible for overseeing critical functions that support the retail business operations, ensuring the store operates smoothly and efficiently. This role emphasizes various responsibilities, including recruitment, staffing, and scheduling to optimize store performance. Additionally, the position involves managing operational tasks and administrative duties, including budget oversight and cash management.
Key Responsibilities:
- Collaborate with the Store Manager and leadership team to enhance overall store performance by focusing on hiring strategies, operational efficiency, and maintaining profitability through effective staffing and expense management.
- Lead the hiring process by engaging with candidates, conducting interviews, selecting top talent, and mentoring peers in recruitment practices.
- Manage the training, development, and performance evaluation of direct reports, establishing clear work strategies and addressing any performance-related issues.
- Enhance the candidate experience by overseeing the onboarding process, ensuring new hires quickly acclimate and engage with the company culture.
- Facilitate the training and implementation of technological and operational initiatives, ensuring high adoption rates and aligning with the central team for ongoing improvements.
- Oversee operational functions such as payroll management, expense tracking, and inventory control to maximize sales and minimize costs.
- Analyze the store's monthly financial performance, including compliance with selling costs and hourly rate standards, and develop strategies to enhance profitability.
- Work with workforce management partners to develop staffing and scheduling solutions that meet customer demand effectively.
- Ensure a clean and safe shopping environment by conducting regular audits and addressing any issues in collaboration with the facilities team.
- Adapt to a flexible retail schedule, including days, evenings, weekends, and holidays.
Qualifications:
- 3 to 5+ years of managerial experience in a retail or department store setting.
- Exceptional communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and comfortable with technology and handheld devices.
- A proactive team player who excels in customer and colleague interactions.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capable of reaching, handling, and manipulating objects.
- Occasional lifting of up to 25 lbs., as well as climbing, kneeling, and crouching.
- Requires good vision and the ability to adjust focus.
About Macy's:
Macy's is dedicated to creating memorable experiences for every customer, whether they shop online or in-store. We offer diverse opportunities across various departments, allowing you to showcase your creativity and commitment to excellence while making a positive impact on your colleagues and customers.
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