Clinical Training Specialist

1 week ago


Houston, Texas, United States Community Health Choice Full time

POSITION SUMMARY

The Clinical Training Specialist - STAR+PLUS is tasked with partnering across various divisions within the organization to pinpoint and execute training initiatives related to STAR+PLUS. This role involves leading essential components of Service Coordination training, ensuring that relevant policies and procedures are integrated into training materials. The specialist will act as a subject matter expert to create new training modules and update existing content as organizational needs change.

KEY RESPONSIBILITIES

As a vital member of the Learning & Development team, you will oversee learning delivery and project management functions. This role is crucial for fostering innovative programs that align with the Learning & Development strategy to achieve key business objectives. The specialist will be responsible for the direction, coordination, implementation, and successful completion of projects aimed at meeting business goals.

TRAINING DEVELOPMENT

Work closely with Medical Affairs leadership and subject matter experts to formulate a strategic plan for STAR+PLUS Service Coordination training. This position is accountable for crafting a comprehensive training strategy that adheres to contractual requirements set forth by federal and state regulators.

REGULATORY COMPLIANCE

Collaborate with Medical Affairs leadership to ensure that necessary regulatory assessments are conducted. Analyze findings from tests and audits related to assessments, documentation, authorizations, and other Service Coordination responsibilities to identify trends that influence best practices within the organization.

TRAINING EVALUATION

Regularly assess the effectiveness of training programs through evaluations, participant feedback, and performance metrics.

ONGOING SUPPORT

Provide continuous support to program staff, offering resources and guidance for ongoing learning. Facilitate both in-person and virtual training sessions, incorporating interactive elements to enhance participant engagement using contemporary technology.

CROSS-DEPARTMENT COLLABORATION

Work alongside other members of the Learning and Development team to ensure that new and existing employees comprehend the lifecycle of STAR+PLUS members across departments and to establish or update role-specific training as necessary.

QUALIFICATIONS

Education: RN, RUG Certification required. BSN and Person Centered Training Instructor certification preferred.

Experience: Minimum of 3-5 years in a managed care health plan as a service coordinator, along with 3-5 years of experience in training, coaching, or precepting within STAR+PLUS Service Coordination.

Skills: Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Articulate, Canva, Rise 360, and Camtasia.

Other duties may be assigned as necessary.



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