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Guest Services Representative

2 months ago

Phoenix, Arizona, United States Hotel Resource Full time

Join Our Team as a Front Desk Agent

Company: Hotel Resource

Location: United States

Category: Hospitality

Employment Type: Full-Time

Overview:

At Hotel Resource, we pride ourselves on creating memorable experiences for our guests. As a Front Desk Agent, you will be the first point of contact for visitors, setting the tone for their stay. Your engaging personality and dedication to service will help ensure every guest feels welcomed and valued.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor.
  • Check in and register guests, ensuring all special requests are noted and fulfilled.
  • Provide detailed information about hotel amenities and local attractions.
  • Address guest inquiries and resolve any issues promptly to enhance their experience.
  • Promote hotel programs and services to guests.
  • Maintain accurate records of transactions and assist with financial procedures.
  • Collaborate with other departments to ensure seamless service delivery.

Qualifications:

  • High school diploma or equivalent.
  • Strong interpersonal skills and a passion for customer service.
  • Proficient in computer operations.
  • Excellent verbal and written communication abilities.
  • Able to thrive in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and holidays.

Why Join Us?

At Hotel Resource, we believe in the importance of work-life balance and offer a range of benefits to support our employees. Our commitment to diversity and inclusion fosters a positive workplace culture where every team member can thrive.

Become a part of our dedicated team and contribute to creating unforgettable experiences for our guests.