Automotive Client Care Representative

7 days ago


Burlington, Massachusetts, United States Audi Burlington Full time
Client Care Specialist Opportunity at Audi Burlington

We are seeking a highly motivated and customer-focused individual to join our Business Development Center (BDC) team as a Client Care Specialist. This role will be responsible for handling internet leads, inbound phone calls, and customer retention, ensuring a seamless and personalized experience for our clients.

Key Responsibilities:
  • Develop in-depth knowledge of Audi vehicles, including features, capabilities, and competitive models.
  • Manage internet inquiries through our dealership website and other online channels, providing timely and accurate responses to potential customers.
  • Coordinate customer appointments for our sales department, ensuring a smooth and efficient process.
  • Build and maintain relationships with clients to close sales, driving business growth and expanding our customer base.
Benefits:
  • Competitive health and dental insurance package.
  • 401(k) plan with company match.
  • Flexible schedule to accommodate customer needs.
  • Paid time off for relaxation and rejuvenation.
Requirements:
  • Flexibility to work weekends and adapt to changing customer needs.
  • Self-motivation and a performance-driven mindset.
  • Ability to attend training sessions and stay up-to-date with industry developments.
  • Proven sales experience, with a preference for auto sales.
  • Strong written and verbal communication skills.
  • Highly organized with a quick learning ability.
  • Proficient computer and typing skills.
  • Professional and personable demeanor.


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