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Automotive Client Care Representative

2 months ago

Burlington, Massachusetts, United States Porsche of Burlington Full time

About the Role:

Porsche of Burlington is seeking a highly motivated and customer-focused Client Care Specialist to join our Business Development Center (BDC) team. As a key member of our sales team, you will be responsible for handling internet leads, inbound phone calls, and customer retention.

Key Responsibilities:

  • Develop a thorough understanding of automobiles, including characteristics, capabilities, and features, to effectively compare and contrast competitive models.
  • Manage internet inquiries through our dealership website and other online channels, ensuring timely and personalized responses to customers.
  • Set up customer appointments for our sales department, fostering strong relationships with clients to drive sales growth.
  • Follow through on customer leads, building trust and loyalty with clients to close sales and expand our customer base.
  • Contribute to the growth of our internet sales business, leveraging your sales expertise to drive revenue and exceed targets.

Benefits:

  • Competitive health and dental insurance package
  • 401(k) plan with company match
  • Flexible schedule to accommodate customer needs
  • Generous paid time off policy

Requirements:

  • Proven sales experience, preferably in the automotive industry
  • Strong written and verbal communication skills, with the ability to build rapport with customers
  • Highly organized and able to learn quickly, with a strong attention to detail
  • Proficient computer and typing skills, with experience in sales software and systems
  • Professional and personable demeanor, with a passion for delivering exceptional customer service