Service Operations Coordinator

2 weeks ago


Ashburn, Virginia, United States CPG Full time
Position:

Service Coordinator III

Location:

Ashburn, VA

Job Id:

461

# of Openings:

1

Role Overview:

The Service Coordinator III is responsible for managing service requests and ensuring customer satisfaction through effective communication and coordination of services.

Key Responsibilities:
  • Handle incoming service inquiries and allocate technicians as required.
  • Monitor customer systems remotely to verify operational efficiency.
  • Schedule and adjust service appointments, ensuring the system is updated accurately.
  • Oversee the preventative maintenance schedule for assigned clients, confirming all services are executed as per agreements.
  • Coordinate with third-party service providers to manage and schedule necessary services.
  • Maintain clear and prompt communication with customers throughout the service process.
  • Collaborate effectively with internal teams to ensure seamless service delivery.
  • Follow up on pending service requests to guarantee completion.
  • Distribute service reports to clients post-service completion.
  • Work with project management to ensure all follow-up actions from service reports are addressed.
  • Identify and escalate issues to ensure timely resolutions for customers.
  • Organize and archive all relevant documentation for future reference.
  • Manage service requests comprehensively from initiation to completion.
  • Adhere to all internal operational protocols as directed.
Preferred Qualifications:
  • Minimum of 4 years in scheduling or monitoring roles.
  • Experience in data center operations.
  • Exceptional customer service and communication skills.
  • Strong problem-solving abilities.
  • Proficient in multitasking and time management.
  • Ability to work independently and collaboratively.
  • Availability for after-hours on-call service rotation.
  • Willingness to work evenings and weekends as necessary.
  • Reliable transportation is essential.
  • Professional demeanor at all times.
Technical Skills:

* Proficient in Microsoft Office Suite.

Certificates and Licenses:

* No specific certifications or licenses required for this role.

Supervisory Responsibilities:

* This position does not include supervisory duties.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • Extended periods of sitting and working on a computer.
  • Ability to lift up to 10 pounds occasionally.
The above job description is not intended to be an exhaustive list of duties and standards for the position. Employees will follow any additional instructions and perform related duties as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation Range: $51,800 - $77,700 per year

Apply for this Position

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