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Hotel Guest Service Representative

2 months ago

Nashville, Tennessee, United States HYATT Hotels Full time
Job Summary:

The Guest Service Agent plays a vital role in ensuring a seamless and enjoyable experience for our guests. As a key member of our front desk team, you will be responsible for welcoming and registering guests, handling room reservations, and addressing any guest needs or concerns.

Key Responsibilities:

  • Provide exceptional customer service and ensure a warm welcome for all guests
  • Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail
  • Communicate effectively with housekeeping and engineering departments to resolve guest issues
  • Respond promptly to guest requests and concerns, ensuring a high level of satisfaction
  • Process cash transactions and maintain accurate records in accordance with company policies
  • Stay up-to-date on hotel amenities, services, and local attractions to provide informed recommendations to guests
  • Manage guest complaints and compliments in a professional and courteous manner
  • Collaborate with other departments to ensure seamless service delivery

Requirements:

  • At least one year of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Positive attitude and ability to work in a fast-paced environment
  • Good problem-solving skills and attention to detail
  • Fluency in English (written and spoken)